As the first article in this trilogy of posts on a recent stay at the Woodstock Inn in Woodstock, Vermont states, it is upsetting that that visit to a once (and future?) favored destination did not provide the desired joy during a historic period of constant distress. The prior post discusses the Inn not meeting reasonable great expectations and then doubling down by not being very responsive to that disappointment.
This tone of this current post on calling one of the two spa luxury rooms at the Inn my own for three nights has a more positive tone. The post that wraps all this up discusses postponing travel until the US has a much better handle on Covid.
Guest-services ambassador/Woodstock native Richard Adams deserves strong praise both for providing an otherwise Covid-paused ghost tour and for coming in on his own time on the evening before a 12-hour workday at a second job to provide a private experience. This type of above-and-beyond is a large part of what makes a high-end destination special.
The aforementioned anticipation was that the friendly and kind reservation agent to whom I spoke upgraded me to the Laurence Rockefeller Suite. Having that hope dashed on arriving at the Inn was less bothersome than the unpleasant check-in experience that lacked even a :no-brainer" effort to make things better.
I strongly believe that the reservations agent arranged for me to live like a Rockefeller and that a manager subsequently changed my reservation to book me a in spa collection room, which still was an upgrade. Another perspective is that I paid roughly $450/night during the shoulder season between the summer crowd and the foliage enthusiasts.
The nicest upgrades in the room were a high-quality Jacuzzi and a huge rainforest shower that at least approximated its advertised steam feature. It also was nice to have a cafe table and a separate sitting area.
Objectively, the room (which I believe would have gone for roughly $650/night during my stay) lacked the wow factor that is desired as to any room at a property that is the caliber of the Inn. Other rooms at the Inn have elicited that response during prior visits.
Part of this relates to the room not looking or smelling very clean on first arriving; both were greatly improved on the room being recleaned at my request that reflected a hereditary condition (about which the Inn was well aware) that enhances my susceptibility to Covid.
The dresser and credenzaesque bureau offer more-than-ample drawer space; further, the comfortable bed, high-end linens, and just-right pillows combine with the black-out curtains to promote a good-night's sleep.
As the first post in this series states and the epilogue will reflect, the fault seems to lie in the corporate leaders of this five-star property. These "suits" at a place that owes its status to the Rockefeller robber baron family charge pre-Covid rates for a place that reasonably no longer offers in-stay housekeeping or turn-down service and that arguably has unduly cut back on staff and "extras."
The amenities in the room were fine, but were not stocked to the level apt for three nights without housekeeping. The exception is the "big bottle" system for body wash, conditioner, and shampoo. I avoid these at the best of times and used the anticipatory small bottles that I brought with me.
On a related note, the website still promises chocolates. It seems that these are part of the turn-down service, but there is no reason that guests could not be wowed by having some in the room when they check in. If having them in the room is an issue, the desk clerk could provide them (and maybe other small goodies) on checking in.
The 20/20 hindsight as to all this is that I believe that I would have been better off saving myself the three-hour drive each way to the Inn and spent comparable money at a smaller closer historic property near my home. My affinity for Woodstock extends to definite plans to move to that area in the next few years; I simply put my faith in the wrong hands as to this trip.
As the old joke goes, I would love to rave about the Woodstock Inn in Woodstock, Vermont but cannot. Extensive fretting over how to approach an article on a recent three-day stay as this once (and future?)-favored destination led to deciding on a three-part series. This begins with current thoughts on reasonable hopes for ecstasy resulting in agony. Part two will give the hotel its due as to the property. Part three is an epilogue that discusses bigger issues as to luxury travel until Covid-19 is a distant horrific memory.
The big picture begins with booking a spectacular stay at a competing property in Massachusetts; my state still being on the Massachusetts "no-fly" list three weeks before my scheduled arrival led to discovering that I could travel to Vermont without both getting a swab to the brain and having to get the result within 72 hours. That led to booking a spa trip to the Woodstock Inn for the week before my scheduled trip to "Brand X."
An aside is that Massachusetts regulations prohibit many people from significantly contributing to the public fisc by paying lodging and meals taxes at a nearly empty luxury hotel where all take extensive precautions. At the same time, anyone from anywhere potentially can help spread Covid nationally and internationally under a provision that allows virtually one-and-all to pass through Logan or any other airport in the state.
A very nice young man with the Woodstock Inn reservations department provided 90+ percent certainty that he generously upgraded me to the Laurence Rockefeller Suite. His colleague verified this when I called to change my reservation to arrive a day earlier than planned. She said that “your room is my favorite” and also told me that someone was checking out of that room two days before my revised date. Among other things, both reservations agents told me that I would have a microwave. It seems that the two Rockefeller suites are the only accommodations with that amenity.
The second reservations clerk unequivocally told me that all rooms are empty two days between guests; I received conflicting information as to that policy on arrival and later was told that that was not the case. The rest of that story is that even a room that was empty the prior two days may only be cleaned right before the arrival of the subsequent guest.
A few factors for which the Inn is not responsible prompted leaving for the three-hour drive to the Inn at 5:15 a.m. These included excitement as to living like a Rockefeller and writing about that experience.
I thought that the room likely would be ready early due to the two-day policy. I also was prepared to be asked to wait.
I arrived at 9:15 a.m. to find that no one was at the front door, That was not a big deal, except for the fact that that allowed people to come and go without a temperature check. The first sign of trouble was the congenial desk clerk asking on which floor I wanted to stay. I mentioned the strong indication of the promise of the suite but got no response.
The desk clerk said that “my room” was empty and that he would ask housekeeping to clean it right away. I told him as I had told the two reservations clerks of my specific underlying hereditary condition that made a well-cleaned room important.
I returned an hour later to be told the room was not yet ready.
The problem started an hour after that on speaking with the front-office manager. He told me that the hotel had two rooms of the class to which I was upgraded and that neither were clean. His response on my mentioning the promise of the suite was that that goes for $1,600/night. NO word as to being sorry if I expected that suite.
I am confident that the reservation clerk did book me in the suite but that a manager overruled him. I will add that there were only 20 or so booked rooms of roughly 150 total rooms.
Because I had a 2:00 p.m. pool reservation and the athletic facility did not allow showers due to Covid, I was faced with either taking the lesser of the two rooms or not getting into the other one before my swim time. In hindsight, the FO manager could have offered to let me shower in one of the more than 100 empty rooms and check in after my swim.
The manager also could have offered to comp me lunch when I mentioned that I was tired and hungry. He DEFINITELY could have given me chocolates when I mentioned that the Inn website still lists them (and several other “paused” amenities,)
The FO manager did say that the better of the two rooms was at the quiet end of the hall. I did not know that my chosen one was across from the housekeeping closet and would have frequently slamming doors outside it.
My unhappiness at 11 a.m. prompted asking the woman in the gift shop to guide me to the executive office. Her response was to call that office. She learned that the general manager was off that day, but she took my cell number and told me that the reservations manger or another manager would call me. NO ONE ever called during my three-day stay or since even to ask if things were resolved.
On arriving in the room, it did not seem very clean. I also found two long hairs draped over the box of soap in the bathroom, On top of that, the dust on the base of the TV was thick enough to make my finger black.
This made me glad I brought Clorox wipes with me. I wiped down every surface.
The desk clerk was responsive to the issues and had housekeeping reclean the room while I was swimming. The room was much cleaner than before, and I actually could smell the disinfectant that I was told was used to blast the room between guests. On a related note, guests must sign a waiver acknowledging the heightened risk of Covid as to staying in the hotel.
On coming down the next morning, I overheard the desk clerk from the day before asking two women about their breakfast in the hotel restaurant and telling them that they had a surprise in their room. My assumption was that the women had had a check-in SNAFU and were comped breakfast and given a gift.
On going into the gift shop, I saw that Nancy the shop manager was there. Because she was a hotel manager, I told Nancy of my experience but asked that she not make an issue of it until I left so that I would not run the risk of being labeled toxic and required to leave. She made the generous gesture of later surprising me with a gift bag of Vermont goodies. I did not hear from a manager on the day of my check-out or since then,
I still paid roughly $450/night for my room; that is comparable to a night at the Mandarin Oriental, which prides itself on excellent service.
An Inn employee who would like to remain employed said “I fully agree” on my saying that the staff is wonderful but that management does not understand the current circumstances,
The Inn understandably has cut out housekeeping and turn-down service during the stay. At the same time, there is no reason that they could not leave still-promised chocolates in bags on the door each day. Additionally, they have not reduced their rates despite cutting way back on staff in ways that include no longer having a doorman back up the one bellman that works solo shifts.
The bottom line is that Inn management seems to be living up to the robber baron roots of the Rockefeller family that built the hotel and currently has the non-profit Rockefeller Foundation own it. Needless to say, the hotel is not currently run in a very charitable manner and is relying on its past to keep 'em paying a premium to come back despite a clearly stated risk to their lives.
This sucker definitely is not going to take another three-hour tour driving up there for quite some time.
[Editor's Note: As of the posting of this article, Canyon Ranch Lenox is scheduled to reopen July 27, 2020.]
The beginning thought as to this second of two (and counting) posts on Canyon Ranch in Lenox, Massachusetts is the pre-pandemic conclusion that initial sticker-shock regarding the roughly $1,000 per-night rate is unwarranted when considering the size of the bang for your grand. Pandemic-era factors have shown even more that the spa is well worth every penny.
The initial benefit as to a Canyon Ranch stay is a welcome gift that conservatively is worth $175; the stylish waterproof Canyon Ranch tote bag with red-leather trim alone retails for $129. Time will tell how many bottles of contraband Diet Coke will fit along with more traditional spa supplies, such as comfy spa sliders. Alas, the bag may be too small for the luxurious Canyon Ranch spa robe that will be put to good use during an upcoming stay.
Speaking of the spa, each package comes with a services allowance that seems to average out to $150/day, which is enough for one treatment. Your not-so-humble reviewer is scheduled for a coconut oil treatment, a 50-minute signature Canyon Ranch massage, and a 100-minute Canyon Ranch massage. This leaves a $20 allowance toward a fourth treatment.
This aspect of the stay warrants a shout-out to services specialist extraordinaire Angela, who is very intuitive as to which treatments are best suited to which guest.
The icing on this particular confection is daily access, including visit-long use of a locker, to the spa facilities. That conservatively is worth $100 each day.
Related goodness is a range of wellness seminars that most likely are valued at least $100 each.
The other benefit is a breakfast, lunch, dinner, and snacks package that retails for roughly $100/day. A no-tipping policy enhances the value of this feature, as well as that of the spa services.
A ROUGH estimate of the value of the extras that come with staying a room that offers a 20-option pillow menu is that they total $500/day. This leaves the cost of the room equivalent to a visit to a Mandarin Oriental or comparable luxury hotel.
The rest of that perspective is that (in periods in which air travel is feasible) airfare plus airport transportation (or parking) cost ROUGHLY $1,000. Following the long-standing Inn Credible New England philosophy of spending what you otherwise would pay to fly somewhere to upgrade a vacation closer to home translates to a "fuzzy math" savings of $200/night as to a five-night stay for folks within driving distance of Lenox.
The starting point as to the added value of a 2020 Canyon Ranch stay is that this unprecedented event reasonably is causing intense stress for most folks who currently must venture out to deal with the public. The other side of this coin is that virtually all of us not venturing out nearly as much as we used to pre-COVID makes each poking of our heads into the real world a special outing as to which we hope that a good time is had by all.
A recent consistently positive experience with Canyon Ranch around the same time as equal glee regarding fabled personal-care products company Aesop prompted sharing the joy from those encounters. The response, which is more true than ever in these highly troubled times is that you get what you pay for,
First but far from least, a post-lockdown Inn Credible New England trip to the Martin Hill Inn in Portsmouth, NH ended a week ago without contracting any trace of COVID-19. This largely is due to the Silkwood-shower level cleaning by Nantucket transplants/inn keepers Russ and Meg.
Regular readers will not be surprised that your-not-so-humble reviewer ran with Russ characterizing this stay, which was the first for the otherwise empty inn, as serving as a guinea pig. This extended beyond inviting Russ to call me Squeaky and my thanking him in advance for the clean wood shavings. I also promised to do my best to refrain from chewing the baseboards.
Aside from the broad appeal of this historic building and the exceptional hospitality of the hosts, Martin Hill offers the benefit of being the only genuine B and B in Portsmouth. The setting perfectly reflects the spirit of this historic harbor community. This is not to mention the large cookie-cutter hotels 1/2 mile away in the retail district all requiring valet parking your car in the city garage.
The glee began with parking in the easily located, spacious, and shady parking lot behind the inn. The roughly one-minute walk through the well-designed garden is almost ensured to include seeing the resident bird-seed addicted chipmunk. The pair of wild bunnies are a slightly more rare sight.
The COVID-era check-in involves picking up a welcome packet and room key in the drop box by the inn front door. Guinea pig duty has enhanced the amount of information, such as the WiFi password, that you receive. Russ seemingly responding to texts even before you hit "Send" facilitates asking questions that the packet does not cover.
The Noonday Suite in the guest house next to the inn offers the most relaxing option in this highly tranquil place that already is reducing its limited accommodations to support social distancing,
Noonday offers a private entrance through the exclusive fully enclosed sun porch that looks out on the koi pods; Russ is very accommodating as to allowing guests to feed (and talk to) the fish.
The living room and bedroom also have an entrance into the guest house, which is handy if you are traveling with someone staying in one of the other three options in that building. This unmarried man ventured in the front hall once looking for Mr. Goodbar to replenish the generous snacks in the Noonday living room.
The wow factor on entering the Noonday suite begins with seeing the Nancy Reagan red bedroom with comfy king-sized bed; a nice treat is discovering the mini-tower of personalized gifts that the innkeepers provide to "sweeten the stay" of guests during this Covid period.
The living room provides a nice way to read, use my iPad, and watch television without hanging out in the bedroom. The sun porch, where I ate the crave-worthy lemon ricotta pancakes and other breakfasts that were delivered due to Covid, was another nice spot in which to enjoy "just being" at the inn.
Russ and Meg do their visitors the solid of ensuring that every room has at least two comfy places to sit. This is on top of the game-and-book filled parlor that is open to guests and offers snacks under normal circumstances. There is a good chance that your not-so-humble reviewer will offer a discussion on films in that gathering spot one weekend that Portsmouth holds one of its many film festivals.
The experimentation as to staying at the Martin Hill a couple of weeks after New Hampshire gave most businesses the green light to reopen showed the value of having a place to "just be." Downtown Portsmouth, which was a pleasant leisurely 10-minute walk, was a surprising hodgepodge as to the hours that restaurants were open and the dining options. Many eateries only offering takeout or delivery was not bothersome; the few holdouts as to allowing you to eat your takeout onsite despite you needing to come into the restaurant to pick up your order were frustrating.
Most of the many Portsmouth shops were open standard (or close to standard) hours; the wait was a minute-or-two the few times that a store reached capacity.
There also are numerous other quaint towns, as well as beaches, within an easy 30 drive from the inn.
The one word of caution is to avoid the nearby Kittery outlet malls; the vibe there reflects that they are far from their former glory. The better news is that you can do as well or better shopping online.
Ending on a positive note, Russ and Meg stay VERY true to the spirit of their mid-19th century era inn and vastly exceed the exceptional hospitality of their predecessors from that era. You will be very glad that you came.
A recent NPR interview with a once (and future?) road warrior who is lamenting her job no longer requiring staying at hotels several nights a week hit home on many levels. These include once having a job that involved flying out every Sunday and returning home on Wednesday.
The NPR interviewee discussing the joy of sleeping in fresh and crisp hotel sheets is highly relatable as to years of personal and professional travel. One thing that she does not mention is the disadvantage of staying at cookie-cutter hotels, which presumably are her places of choice.
Consistency can be comforting, but much of the fun of travel is getting a sense of local culture; during my travel-laden work, I often would wake up in a room that could be in any city. Remembering where I was required thinking for a few minutes.
This hit home especially hard on these thoughts evoking memories of staying at the historic Lackawana Station Hotel in Pennsylvania on one job assignment. A Google search revealing that that hotel now is a Radisson with cookie-cutter rooms evoked an exclamation that is unfit for this family-friendly forum.
The broad context regarding this is face of hotel stays in this period in which we are being freed from our cages after being locked up for three months. The more narrow focus is on how an upcoming Inn Credible New England stay at the Martin Hill Inn in Portsmouth, NH perfectly reflects both this and the long-standing Inn Credible philosophy.
A post-trip article on Martin Hill will focus on the general advantages of this highly personalized small B&B over the cookie-cutter hotels in Portsmouth. The primary thesis du jour is how these boutique properties are a much safer bet on every level than larger places, A secondary theme is why the real-life Dick and Joanna Loudons who (often) literally shed blood, sweat, and tears in literally opening up their homes to us deserve our support in these unprecedented times.
At the outset, I trust the Mom and Pop who have their lives invested in their businesses to do a much more thorough cleaning than an underpaid hotel maid, who already is under undue pressure to clean a large number of rooms before Silkwood showering an accommodation became so critical.
The COVID-19 guide that Russ the Martin Hill innkeeper included with my reservation detailed the extensive pre-check-in cleaning procedure that exceeds state guidelines. These include having at least a 48-hour gap between occupancies and having an air purifier running that entire time. Further, the brass doorknobs throughout this 19th-century building will be polished within an inch of their lives.
Forgoing beloved turndown service will be a small price to pay for further assurance that I will not be hocking up a lung a week later. Having a custom-made breakfast delivered outside my room each morning, rather than making sure that I am presentable and engaging in the dining room, is fine by me.
Not having the room cleaned during my stay is not a big deal and alleviates self-induced pressure to vacate fairly early each morning for a few hours to allow time for that straightening up. This also allows me to leave my personal-care items on the bathroom shelf after I wash up, Fresh towels and other needed replenishments to be left outside the door are only a call or a text away.
Staying in the Noonday Suite in the guest house will provide the dual benefits of being in the smaller of the two buildings and of having a private entrance. A separate sitting area always is nice; current circumstances leading to spending an above-average time in the room when traveling even more of a priority.
Supporting local business already should be a priority; innkeepers who have so much invested in their places and inevitably have shoulder and dead seasons particularly deserve consideration. Their inventory is much more fixed than that of retail locations, and they lack the ability to have a steady (but lessened) stream of foot traffic.
Further, the business location that they are trying to keep going often is their home. They lack the luxury of merely closing up shop or moving to another location. A related factor is that they typically are precluded from much of the federal support for businesses because they often at most have one part-time employee.
The final note regarding this is that the same person who feels smug about opting for small shops over big-box stores and other chains should feel ashamed about choosing a cookie-cutter hotel over a B&B. A full-service on-property restaurant, the latest-and-greatest smart television (complete with camera recording your every move) with 100 channels, and charging stations are not necessities. Additionally, there is not much joy greater than opening the door to a personalized room that makes you feel at home while still providing you crisp clean sheets.
The Inn Credible New England philosophy that spending your travel budget on a spectacular experience within a comfortable driving distance from home typically is preferable to budgeting $1,000 or more on airfare and airfare-related expenses remains more true than ever during this worst of times that does not offer much hope of the best of times. The same concern that has kept me under house arrest with virtually no time in the yard for the last month and that will keep me close to home even when paroled in a few weeks is keeping me away from the not-so-friendly skies until at least May 2020.
More than ever, all of us who feasibly can do so should up our game by booking a trip that is guaranteed to offset income insecurity regarding toilet paper and hand soap in addition to being very tempted to hack away at hair ala a toddler hopped up on an entire box of Froot Loops. The trick to this is picking a spa-hotel where they are in it for the love of the game, rather than staying at a corporate hotel that has a small massage-and-facial (no pun intended) facility that is viewed as a cash cow.
A combination of doing as I preach and of putting my money where my mouth is behind booking a stay at the Canyon Ranch in Lenox, Massachusetts during what is hoped to be a sweet spot between life largely being back to normal and les freres Winchester shoving me back in my cage next November.
Anticipation of my stay is a huge help keeping me from totally losing it these days. My "Shining" jokes stopped being funny a few weeks ago, and I often do not find anything of interest among my more than 10,000 DVD and Blu-ray sets. A sign of this is getting very annoyed that the "Gilligan's Island" gang does not call The Professor "Roy." He is not their teacher.
I will be the guy at Canyon Ranch talking about classic films and television while living in his spa robe when he not trying to shed decades of angst on the massage table or in the steam room. My having a smuggled-in Diet Coke in my pocket should not be interpreted as my not being ecstatic to be there.
"Students" who already are familiar with Canyon Ranch may go out to recess. You are among those who get it.
I have had nice stays at quasi-corporate properties with laudable spas and never wanted a day of pampering at a top-notch facility outside San Diego to end. I KNOW that none of that will compare to my three days at Canyon Ranch.
The "curse" that goes with the "blessing" of Canyon Ranch is that I likely will alienate friends by not shutting up about the place the next few months. They already have been subjected to hearing about the "Goldilocks" pillow menu that allows you to choose wisely, having your own spa locker with a code-lock while you are there, even the basic room having a good-sized sitting area with a comfy arm chair, every room having a DVD player, free washers and dryers so you are not stuck with stinky exercise clothes, etc.
The ONLY downside is that, although the amenities likely are as wonderful as the hotel and the spa, they do not have fabled Aesop products. Those personal-care items simply are the best and have been another lockdown luxury.
The genesis of a President's Day Weekend getaway at the Boston Marriott Copley Place was wanting a Minneapolis-style vacation closer to home. Ala the Twin City having skywalks connecting many downtown buildings, the Marriott Copley has climate-controlled access to the upscale Copley Square Mall of which it is a part.
Guests additionally can access the adjacent Prudential Center mall and Hynes Convention Center without going outside. This is not to mention a tunnel that connects to a station of the Boston subway system, which is part of the MBTA (aka "The T").
The weather averaging cloudy 40-degree days confirmed that the hotel was a good choice for a winter visit to Boston. The place teeming with families with young children at the start of a school vacation week showed that that weekend was not optimal for adults seeking a quiet break. The good news was that the hallways and the rooms provided a nice peaceful surrounding. The better news was that this weekend was an anomaly that going almost any other weekend would have corrected.
Getting to stay in the luxurious top-floor Presidential Suite was an incredible treat. Briefly camping out in a standard King room while the suite was being cleaned showed that even that accommodation, which was surprisingly roomy and had a comfy settee, was an option for folks not very "suite" on upgrades.
Having stated that, splurging for the Presidential Suite or even one of the lower-tier suites FULLY supports the Inn Credible New England philosophy that money that otherwise would be spent on increasingly exasperating air travel and staying in a cookie-cutter hotel (which the Copley Marriott is not despite its corporate ownership) is MUCH BETTER "invested" in a upscale experience closer to home.
Having stated that, a special upgrade always enhances a trip when circumstances lead to air travel. This is especially so when celebrating the graduation of a child who either excelled during his or her entire academic career or showed every sign of being a dullard as an infant. The same is true regarding a destination wedding of a beloved friend or family member. Having a spectacular place to escape the maddening crowd as to both types of events further is priceless.
Each of the below photos of the suite being worth far more than 1,000 words is a bonanza to this rejuvenated but still somewhat winter-weary dude, Fully appreciating the physical and mental comfort of the accommodation requires experiencing it.
The bed, complete with a sleep-inducing pillow mist, is the tip of the iceberg. A related hint is bringing spa-quality muscle-relaxing bath salts to use for soaking in the sunken tub in the suite master bathroom; the glass-enclosed shower in the 3/4 bath in the entrance hall is large enough for you and two of your closest (or newest) friends. Personal enjoyment of the suite did not include that.
A related note is that the bidet-quality shower head that "Inn Credible" articles often mention is supplemented by an actual bidet in this suite. That was another missed experience this trip.
This being an urban adventure required leaving behind the "perpetually packed duffel" that is a mainstay of "Inn Credible" trips. The good news is that the suite is so well appointed that not having the power strip and other "what if" items that typically make the duffel helpful did not diminish the stay.
Twenty years of regular solo travel are behind a universal preference for a suite. These trips often involve evenings alone at the B and B or hotel after an active day out and about; it is VERY depressing to have to eat take-out food sitting on a bed and then use that "table" to watch a couple of hours of television.
Suites have equal value when traveling as a couple, a pair, or a family. Three such trips involving having to either literally jump on the bed or press against the wall to allow other person free passage demonstrate the wisdom of an upgrade. Although the standard room at the Copley Marriott is neither shabby nor a "broom closet," each person being able to get a little extra space is nice.
In both cases, ample closet space is handy as to keeping things neat and avoiding tripping over luggage.
The below-depicted den area with the yellow leather sectional sofa was the spot of choice for unwinding while watching "Flintstones" DVDs with the Blu-ray player that I easily connected to the one of the three large-screen sets in the suite.
The more formal living room, complete with a sofa bed, was the choice for separately entertaining a friend and my highly significant other who came in for the afternoon.
The kitchen, complete with a wet bar and a mini-fridge facilitated having snacks and beverages handy.
There also a board-room style conference for literally getting down to business if that is an element of a stay.
The following photo of the 38th-floor panoramic view of The Athens of America and its sister city across the muddy water is the icing on the cake as to this "bucket list" worthy experience. Nor seeing it snow-covered or in the middle of a blizzard is equal parts blessing and curse as to this "Minneapolis" trip.
The figurative big picture as to this hot-laden post is that Boston is a city for all seasons, and the Copley Marriot either is within easy walking distance of it or is a short subway or Uber trip away.
The starting point of this latest in an ongoing series of articles on the unique aspects of regular visits to the modernized historic Exeter Inn in Exeter, NH is intense anticipation for this return in October 2019 prompting an almost uncontrollable impulse to inquire about arriving a week early. Absence truly does make the heart grow fonder as to this refuge from this filthy world.
The genesis of this visit is an increasingly relevant emotional rescue in April 2019. A staycation at a nearby property that still has favored nation status had been repeatedly marred in ways that reflect the theme of this current essay, That equally historic property, which is independently owned but affiliated with a certain Mormon-owned global chain, remains highly desirable and overall unique but glacially is becoming a victim of "elder" abuse.
Sadly, like all mistreated "children," the ability of the other still-grand hotel to offset the "sins of the father" is limited. A "back-breaking" straw having NOTHING to do with that hotel on the last day of that stay led to a strong desire to not spend the final night there.
Several factors prompted not wanting to drive home under a figurative cloud that was as dark as the ones in the sky. The first hotel very graciously agreed to not charge me for that night if I left that afternoon.
Calling Inn manager/professional friend Derek Hunt resulted in getting a distressed friends rate for the fabulous Jacuzzi suite. Derek smiling and handing me a bottle of French wine on his desk (as well as personally going to the bar to get me a glass) on my seeing him to thank him nicely contributed to the sense that I was not in Utah that day.
The following photos of the suite help convey this euphoric blend of glee and bliss. The traditional furnishing convey that mother knows best in advising that a purple couch looks cool but soon leads to buyer's remorse.
That experience prompted booking the Jacuzzi Suite for the October visit before even going to the suite, Highlights of that stay included being warm and dry while wet sloppy April snow fell outside, and Bobby Bradying the Jacuzzi by filling it with tons of bubbles. (The non-corporate feel of the Inn extends to no announced plans to replace bottles of amenities with the bargain-gym style soap dispensers that are the latter-day norm.)
As Inn Credible New England posts mention almost as frequently as referring to the perpetually packed duffel, driving a couple of hours to get to a whole new world is much more pleasant than enduring the discomfort and high expense of flying, Even paying the full rate for the Jacuzzi Suite (or slightly less for other luxurious accommodations at the Exeter Inn) is much less expensive than airport transportation, airfare, and a cookie-cutter room at a corporate hotel. This is not to mention the ease with which you can fill your vehicle with the comforts of home.
Both Derek (who has a very liberal open-door policy) and the desk clerk were very nice and welcoming. Walking into the Jacuzzi Suite truly felt like coming home again.
Personal touches this time included easily hooking up a personal Blu-ray player (using a power strip from the duffel) to the living room television and plugging in an unnecessary white-noise machine in the bedroom. Of course, the Jacuzzi was getting filled during the unpacking process.
The avoided storm that time was a nor'easter/borderline bomb cyclone that did not so much as rattle a window.
Watching Derek and his clerks staff the desk further contributed to the sense of classic hospitality that begins with every reservation call coming to the hotel switchboard.
Hanging out in the parlor-style lobby while Derek very patiently dealt with a last-minute reservation that both tried to get him to accept a comically low online rate for an upgraded room illustrated the skill of this literal Southern gentleman. Virtually no one else would have offered the upgrades that Derek did for the price that he quoted.
All of this is in keeping (no pun intended) with the small-town setting of this oasis next to top-tier prep school Exeter Academy. There are plenty of nearby opportunities to walk in the woods or the beach, shop in independent bookstores or gift shops that feature local items, or feast at reasonably priced restaurants that offer cuisines from around the world, In this case, it is good that all of this is nothing like home,
A spectacular recent stay at the Gramercy Park Hotel (GPH) in Manhattan inspired writing about that terrific treat in the same manner that a visit to the aptly named Edgewater Inn in Maine roughly one year ago inspired a "very special" diversion from writing about DVD releases.
This Gotham adventure began with my highly significant other booking a room at the GPH to make "a sort of a homecoming" with college friends special for me. Picking this boutique hotel in a surprisingly quiet corner of New York near Union Square and a couple of stones' throws from Soho reflected my love of B & Bs and not so strong affection for the smelly, noisy, and crowded elements that detract from the 1,000s of wonderful things in New York City.
Both being a boutique hotel and not being part of an even upscale hotel chain results in the GPH providing special hospitality and extra touches that make B & Bs so desirable and that corporate-owned properties seem incapable of providing.
As alluded to above, this makes GPH a very welcoming spot for folks who have a bit more sophistication than the initially naive New York newcomer Gaylord Esterbrook that Jimmy Stewart portrays in the 1940 classic film "No time for comedy" but prefer fresher air and fewer crowds than exist in most parts of New York.
These qualities make the GPH the hotel-of-choice for A-to-Z List celebrities, who also enjoy haunting the Rose Bar in the lobby. Learning of Lindsay Lohan and Selena Gomez separately visiting there inspired joking about whether Hillary Duff has ever been a guest. (Alas, thoughts of visiting Waverly Place came too late to include that destination on the trip.)
The GPH experience commences with one of the "nice young men" who are stationed out front warmly greeting you and bringing your luggage to the very welcoming lobby.
The limited outside noises and smells of the upscale neighborhood completely disappear in this space with enough dark wood, stones (including a large fireplace), and dark velvet upholstered furniture to evoke thoughts of a perfectly preserved castle. There is also quiet background music and a nice spa-quality scent.
The greeting that Joe provided at the well-staffed front desk was so warm that learning that our room was not ready was not at all annoying. Immediately being asked for a cell number to call when the room was ready and having a bellman standing by to store our luggage in the interim further validated this choice of hotel.
The awesome hospitality continued with a "double upgrade" from the reserved Gramercy Queen Room to the indescribably wonderful 750 square-foot Park View Premier Suite, which is twice the size of many New York City apartments. This upgrade definitely is worth the additional cost.
The nearly sound-proof quality of the suite competed with the elegant furnishings, art from the famous Warhol-centric collection of the GPH, and oodles of extras for status of favorite feature. A very comfy spa robe/slipper set, an extraordinary secondary shower head that came to be known as the "bidet nozzle," and fabled Aesop brand amenities contributed a nice spa-like sensibility to the lodgings.
The heavy velvet curtains and French doors with thick glass that separated the bedroom and living room areas of the suite allowed watching DVD episodes of the "Doctor Who" spin-off "K9" without disturbing the nap of said significant other. (On a related note, three seems to be the tolerance level regarding responding to inquiries with the "K9" catchphrase "affirmative" in a robotic dog voice.)
This suite offered the additional benefit of a perfect view of the very serene Gramercy Park itself, use of which is limited to residents of the neighborhood and guests of GPH.
An unexpected "wacky sitcom" style treat regarding the park came early in the visit. On going to the front desk to ask a question, I overheard a woman and Joe discussing the availability of a higher-level room in the "four" tier of the hotel.
On hearing Joe state that all those rooms were occupied, I joined the conversation by stating that I was staying in 1104 and would help if I could. Joe then introduced the woman as "the mayor of Gramercy Park."
The name of the woman was Arlene Harrison, and she was the president of the amazingly active and effective Gramercy Park Block Association. She told me that her objective was getting good photos of the park in bloom.
Harrison was gracious and appreciative when I offered to let her in the room to take the photos. (Attempted humor in stating "yeah, right" when Harrison commented that I must be a New Yorker because I was so friendly fell flat.)
The aforementioned "wacky" events prevented Harrison from coming up for the photos. I subsequently learned that weather conditions turned out to be less than optimal for the photos anyway.
Returning to the room on Saturday night to find turn-down service that included refreshed supplies of the aforementioned uber-awesome Aesop amenities and a softly burning candle added to the enjoyment of the stay.
This terrific weekend further included a tasty Italian dinner at Maialino in the hotel lobby. The decor was quite nice, but background music and more subtle lighting would have been nice touches.
Our respective entrees of cod and pasta with pesto were well-prepared and flavorful. Further, we appreciated that our server advised us when ordering that the pasta required a little extra time.
The chocolate croissant bread pudding with hazelnut gelato was slightly disappointing. The bread pudding was less rich than the traditional form of that treat, and the gelato had the almost certainly related flaws of being more creamy and lacking as strong a flavor as true gelato. The fact that the flavor became a little sharper after several minutes suggested as well that the gelato was not being stored at an ideal temperature.
The GPH passed a couple of checkout-related tests on Monday morning. The clerk politely resolved a billing dispute in our favor, and we learned on contacting the hotel regarding a forgotten personal item that the hotel already mailed it to us.
All of this boils down to the GPH being the perfect choice for NYC visitors who want a conveniently located ideal oasis after enduring the smells, noise, and crowds of that metropolis to enjoy the scads o' well-known and lesser-known treats that more than offset those unpleasant experiences.
Birthday trips to places such as The Shire Woodstock in Vermont are more than making for being a July baby precluding the large parties that the kids whose special days occurred during the school year enjoyed. An exceptional in every way dinner at the Red Rooster restaurant at the nearby Woodstock Inn provided the almost literal icing on the figurative birthday cake. An article on that meal is planned for next month.
A less positive role of the Woodstock Inn led both to the stay at Shire and added to the knowledge bank that continually enhances the Inn Credible New England section of this site.
I initially approached the Inn about a media stay. Suffice it to say that this luxury hotel, which has non-profit status despite charging what must be a highly profitable rate for its accommodations, predictably passed me off to its Manhattan PR firm. That firm equally predictably determined that my site was inadequately trendy to warrant any consideration. Being told no did not prompt resentment; the Inn itself not even looking at my site or considering my proposal did,
On a related note, I was charged a resort fee on a prior trip to the Inn despite the Inn lacking resort facilities. (Guests can use the facilities at a not-so-close recreation center). I also was deprived use of the steam room in the spa because I did not book a spa treatment; the spa was empty at that time.
A subsequent tip to contact Shire quickly led to the first of several greatly exceeded expectations. That interaction created a strongly validated sense that I was dealing with a place that embraced a Vermont, rather than a New York, state of mind.
Veteran Shire manager Barbara Sheehan was extremely friendly and said "we love travel writers." She booked us in the GINORMOUS Riverhouse Suite and fully comped us. All this was without accepting an invitation to check out this site.
The below photos are of that deluxe two-bedroom accommodation, complete with a Jacuzzi that provides shoulder massages that will make you never want to get out of the tub.
Front-desk clerk Shannon provided a Vermont-quality welcome on our arrival at the main building, which is a motel that has been renovated into a upscale place to stay that combines the best elements of a B and B and a nice hotel without a 'tude. After checking us in, Shannon directed us to the adjacent Riverhouse. This two-story building is the home of the former owners that has been beautifully renovated to having the suite on the ground floor and guest-rooms upstairs.
Entering the suite provides the desired "wow" factor. There is a spacious entry hall that leads to the rest of this palace. The enormous master bedroom, complete with gas fireplace and a door to the river-front wrap-around porch of the suite, has a walk-in closet that is almost as large as the "shabby broom closet" that Inn Credible articles often mention.,
This space, which easily qualifies as a mini-suite by itself, has a large en-suite bathroom with the aforementioned tub. Other highlights are the honey-based BeeKind amenities and a shower large enough for you and two of your closest friends.
Putting the shower gel in the Jacuzzi produced silky smooth skin; using two tubes of it evoked thoughts of Bobby Brady putting a box of detergent in the washing machine. Fortunately, the mountain of suds in the Jacuzzi did not overflow onto the floor.
The second bedroom is larger than most upgraded accommodations in cookie-cutter hotels. It, like the master bedroom, has a roomy seating area that is a treat for those of us who dislike having a bed being the only sitting option in a hotel room.
The bathroom for this bedroom is across the hall; however, doors at each end of that hall allow the person staying there complete privacy.
An aside related to this is that even the happiest of couples can be even happier when having the option of separate bedrooms. Snoring, restlessness, nocturnal bathroom breaks, and late-night use of electronic devices all can disrupt the sleep of each better half. The suite bedrooms having their own highly effective climate-controlled systems is the bonus regarding this.
The rest of the story is that this layout is PERFECTLY conducive to visits to the Woodstock area. Like most Inn Credible New England trips, the agenda involved heading out relatively early each day and spending much of the evening relaxing in the room.
Our days started with eating bakery muffins and having coffee (complete with real cream) and following the Inn Credible habit of watching a little "Kelly and Ryan" before heading to nearby Hanover, NH (home of Dartmouth College) on our first full day and not so nearby Brattleboro, Vermont on our second day. We also took advantage of Shire literally being on the edge of the quaint business district of Woodstock to tour the shops and the galleries there,
We took moderate advantage of having a full kitchen (complete with a table that seats eight) and a large living room by having dinner in the night after feasting at the Red Rooster. Grad school-era memories of the era elicited repeated chants of PIZZA CHEF PIZZA CHEF PIZZA CHEF throughout the trip that succeeded in getting our food there,
The good news is that Chef still puts only a moderate amount of its tangy sauce and an equally well-proportioned amount of its equally good toppings on its pizzas. The amusing news is that New York entered the picture in the form of being behind tourists relentlessly grilling the friendly 11-year veteran behind the counter about gluten-free crust, the type of cheese, and everything else. This prolonged absurd exchange almost prompted a Bronx cheer.
A post-pizza chant of ROADHOUSE ROADHOUSE ROADHOUSE prompted watching that Patrick Swayze classic on Netflix on the 4K smart-TV over the gas fireplace in the living room.
In other words, a good time was had by all, and Shire has well-earned most-favored nation status.
The bigger picture this time is this stay validating the invalidity of a bias against former motels that have been upgraded to good getaway hotels. A prior stay at a similar place (with a forgotten name) in the Berkshires of Massachusetts involved unwarranted trepidation. No such concerns existed regarding Shire, which has expertly renovated and improved the rooms in the main building. That place provides a solid option to the other options in town and greatly outshines every off-ramp palace anywhere in the US.
Final thoughts reflect simple Vermont wisdom in that Shire shows that you should not judge a book by its cover; passing up a place because it looks like a motel can cause you to miss out on something good.
The good news is that the root of the conflict that provides this follow-up to the August 2018 "Avoiding Getting Inn Trouble" post in the Inn Credible New England section of this site supports the philosophy of these articles on boutique lodging in this region of the United States. This tenet is that it often is better to enjoy the convenience of driving to a place within a few hours of home and to spend a little more for a spectacular experience at a B n B or small hotel than to endure the direct and indirect costs of flying to stay at a cookie-cutter hotel.
A tale at least as old as the time that most middle- and upper-middle-class households first had at least one car is that happily married (but professionally unfulfilled) couples went into the woods (or to the shore) for a weekend at a B n B and fell in love with the idea of owning such a place, The beginning of the almost inevitable end is that one spouse is much more excited about this potential life change than the other.
Another ingredient in this recipe for disaster is that, as much as a couple may be in love, there almost always is a point at which familiarity breeds massive contempt. Additionally, feelings of inequity as the division of household duties and expenses are almost inevitable even if you share a tiny house.
Dealing with the public always is stressful; having them in your home and having your spouse play host by being charming while you are struggling to clean the rooms and cook the food literally can invoke homicidal thoughts.
The message here is to read between the lines as to mentions of the almost-always needed additional staff; you also should look for online reviews that mention one or more innkeeper constantly being stressed. "Been there, done that" ala working at a place where the constantly shouting couple apparently did not know that the inn kitchen was not soundproof warrants asserting that I know of which I speak.
Although the wholesome CBS sitcom "Newhart" about a married couple running a Vermont B n B is amusing. a "Real Inn Keepers of [Insert Your Favorite Small Town]" would be funnier and more true to life.
Like the first "Trouble" article, "Inn Credible" travel for this site inspired this diversion into Blogland. Learning the lesson related to potential for severe wintry weather from November through March prompted scheduling "get while the getting is good" trips. These included a desire to visit Brattleboro, Vermont in mid-September ahead of the New Yorkers invading during foliage season and the perfect storms potentially starting a few weeks later. (Blizzards as early as mid-October are not unheard of.)
I reached out to the owners of what seemed to be a charming place that strongly presented itself as a relaxing retreat for stressed out urbanites and suburbanites. The intense stress in the voice of the husband at the outset triggered my Spidey sense to the point that I almost hung up. My mistake was letting my strong desire to stay at that place override heeding my "Inn Trouble" advice to follow the "Jeopardy" principle of going with my first instinct.
I repeatedly stated the dates of my desired stay only to have the husband ALWAYS respond with one date off; he ultimately stated that he could subsequently amend the reservation. I ultimately decided to hope for the best and make the reservation. Again, I really wanted to stay at that place.
This progressed to the husband asking for my address; I told him my city and asked if he wanted me to spell it. He barked that he just needed the zip code, but repeatedly kept transposing numbers. I again offered to spell my city, but he kept insisting on taking the zip code. We (presumably) got over that hurdle.
We fatally stumbled in the home stretch; he asked when I wanted to arrive and stated the 3:00 p.m. check-in time before I could respond. Both because of the length of the drive to Brattleboro and because I wanted to enjoy the highly touted serenity at the inn as much as possible, I asked if I could arrive at 10:00 a.m., leave my luggage in my car until my room was ready, and simply enjoy the guest common areas.
This really set off the husband; he yelled "we still will be serving breakfast and can not even think about assimilating a new guest that early." I could not imagine that this six-room place would be so busy with guests from a Friday night in mid-September on the following morning that the mere presence of an adult happy to "play in traffic" for a few hours was such a big deal.
I simply hung up. I then looked up Trip Advisor reviews and noted both that some of them noted that the couple was stressed and that the truly "better half" wrote polite and responses to negative reviews. I no longer did not, and do not, want to stay there. I did want to end things on a more friendly note and called back. I left a voicemail asking to speak to the "nice one" without phrasing it as such. I never got a call back.
The happier note on which this article will end is that, like the first "inn Trouble" article, the Rabbit Hill Inn (also in Vermont) provides a model. The real-life Loudens there consciously have their separate responsibilities. They also have a full staff, including an exceptionally gregarious inn manager, that allows them to keep the place running and to chat with guests without literally or figuratively having their hands around the throat of the person with whom he or she theoretically will not part until death.
Regular readers of the Inn Credible New England section of my site know that the Wentworth by the Sea resort in New Castle, NH is a favored destination of your purposeful touron (tourist plus moron). This literally grand hotel satisfies every criteria on the checklist for inn credible experiences.
As a starting point, the Wentworth is a destination hotel that offers the level of luxury and comfort that supports the Inn Credible theory that rather than devoting your travel budget to fly to and stay at a mediocre property (and enduring the aggravation and incidental time and costs of flying), you should enjoy a high-end property within a few hours of home. One advantage is being able to fit much more physical (and much less emotional) baggage in your car than is feasible regarding air travel.
A recent two-night rejuvenation journey after a winter of bomb cyclones, extended subzero weather, and a battery in a three-year-old Honda CRV EX struggling to stay alive was just what the armchair psychiatrist ordered. The added appeal of doing this at the Wentworth for a second year in a row (and already looking forward to returning next April) is a a strong "you can go home" vibe of this special place.
Another mondo motivation for choosing the Wentworth for this badly needed period of calm and serenity was a sense of the angel in your life being better than the devil that you do not know, Most seasoned travelers have experienced enough shabby broom closets or equivalent spooky hell nightmares to have trepidation regarding venturing to a new destination. Further, even the best of virgin territory to you often has a settling-in period that can lead to a restless night in even the most awesome places.
Both knowing that the Wentworth does everything right and being booked in the same water-view suite that has been my home away from home at least once a year the past three years provided valued pre-trip peace of mind.
The photos below are of the aforementioned accommodation. These images each are worth 10,000 words regarding the aforementioned Inn Credible philosophy that a pro of close-to-home travel is treating yoself with an upgrade that greatly enhances the experience.
The welcoming sense literally began before entering the hotel. I stubbornly overloaded myself with my clothes and my tech. (including a treasured HP 360 hybrid laptop/tablet that was a perfect Christmas gift) rather than make two trips. One guest kindly opened the door for me, and two others offered to help ease my load.
Equally stubborn (and foolish) male pride precluded accepting the latter offer. Folks who choose to accept a little help from their friends can utilize the services of the congenial and strong bellmen.
The check-in was very smooth and friendly; arriving at the aforementioned suite that I have called home on five prior occasions did feel like a homecoming.
As a New Year's Day 2019 Inn Credible article indicates the Salt Restaurant in the hotel lobby offers a terrific "fun, local, lively" experience. The treats this time included a perfectly mixed Mojito while savoring a brick-oven sausage-and-pepperoni flatbread.
The sense that the percentage of guests who bring dogs to the hotel increases every year further adds to the homeyness of the hotel; these furbabies looking as happy as their pawrents is a great endorsement of the hotel.
A related perspective is often teasing the highly significant other of your not-so-humble reviewer about merely sitting around on visiting family in Phoenix and that clan largely doing nothing on annual trips here. The NH seacoast area is wonderful, but a day at the Wentworth is a treat in itself. Sleeping in, taking a swim, relaxing in the room, and meeting someone for dinner nicely filled one day of the trip,
All of this amounts to confidence in stating that virgins and "sluts" alike have no cause to dread staying at the Wentworth and are almost guaranteed to feel like friends and family.
A recent thaw-out trip to Sarasota that has been the subject of several recent articles included a delightful Valentine's Day visit to The Ringling complex;
This former estate of circus co-owner John Ringling and his wife Mabel aptly boasts their literal palatial mansion, a circus museum, and a world-class art museum. (Not to mention a rose garden and another garden fully of creepy stone gnomes.) It also is home to the Also Theater, which offers films and live performances in an setting that is as opulent as the home and the art museum.
One of the nicest things about this complex is that it keeps the spirit of the circus alive years after the demise of Ringling Bros. A personal perspective on this is a early job being the Assistant Marketing Manager for the company that owned the circus.
As an aside, the numerous perks of our stay at the Hotel Indigo Sarasota included use of the sparkling-clean hotel shuttle and its jovial drivers. The Ringling is one option for a shuttle ride.
Our day (rather than night) at the museum began with a warm and friendly greeting by James Ingram, who is the Assistant Director of Visitor Services. The hospitality cred. of Ingram includes being the former concierge at the uber-exclusive Cinderella's Castle suite at Walt Disney World. This nice young man who has met at least two Jo Bros rocks skinny trousers as well as those preteen idols, Ingram also pays homage to his Mouse Factory days by wearing a coveted Dumbo pin.
The jovial volunteer who greeted us at the circus museum did us a solid by suggesting that we begin our visit by watching a short "day in the life of" film about the circus. This enhanced the experience of watching the MASSIVE 50-year labor of love diorama by master miniaturist Howard Tibbals. There truly is nothing else like this anywhere.
The actual railway cars in which the Ringlings traveled was the second favorite exhibit. It showed what it meant to travel in style.
Other exhibits included numerous circus props and dazzling costumes. We also go to learn about the stunts, the clowns, and the animals. This is not to mention an actual film of Ringling Bros. performances.
The obligatory stop at the circus museum gift shop, which has tons of cool merch., netted me valued Valentine's gifts. The most treasured is a stuffed elephant whom I have named Horatio simply because he seems like one.
Our next stop was a fun and informative exploration of the aforemetnioned Ca' D'Zan mansion; although there are many options for seeing this replica of a Venetian palace, the full-guided tour is the best choice.
The provided perspective included that the Ringlings choose Sarasota for their second home to avoid the scorn of the social elite, who looked down on new money and on circus folk, Also, the Ringlings had friends who were their kind of people in the area.
The house itself and the ornate touches throughout are very consistent with the showmanship of John; it is also provided a showcase for some of the tons of art that the couple purchased during Charles Foster Kane style trips to Europe. The overall apparent real and reel world attempts were to show that money can buy class.
The post-tour treat of getting to sit on the oceanfront lanai and look out on the water provided a good chance to chill before the next destination.
We had lunch in the outside sitting area of the surprisingly reasonably priced cafe across from the circus museum; although we opted for cold fare, the grill served hamburgers and other hot meals looked tasty.
Wrapping up our day at the art museum created a general cautionary tale. Both the building, which has the literal walls from a room in the Astor New York mansion, and the amazingly wide range of art are must see. At the same time, your not-so-humble-reviewer feeling the combined effects of already having toured the grounds for a few hours and of the moderate Florida heat resulted in going through this museum a little quickly.
Ringling visitors are advised either to rank their priorities regarding the three museums and visit them in the corresponding order or to take at least an hour of refuge in an air-conditioned space mid-way through a visit.
The casualties related to the art museum included not finding a temporary exhibit on armor. All who have toured it have highly praised it.
The bottom line is that The Ringling offers the best of both worlds by providing a taste of Disney pageantry with a strong dose of entertaining culture in a setting that is free of long lines and hordes of unruly children.
A comedy of errors regarding a Valentine's Day dinner evoked strong feelings of the sitcom staple of the plans of a couple going comically awry on that special day. The consensus during a dinner at a restaurant that can I consider The Ninth Level of Hell's Dining Room and that many people apparently love was that it most closely related what was recalled as Joe and Helen of the "Cheers" companion series "Wings" experiencing Hell every Valentine's Day.
The consensus regarding the setting of our meal of extreme discontent was that it was the restaurant version of "The Golden Palace," which was the titular Miami hotel that The Golden Girls (sans Dorothy) owned and operated after their original series ended, We also determined that Queen of Ill-Conceived Promotions Linda Belcher of "Bob's Burgers" would have tried something akin to the failed concept that lead to adding insult to injury.
Also in sitcom style, our narrative is shifting from the present of the primary "sit" that provided the "com" to the genesis of those unfortunate circumstances.
Back in July, your not-so-humble reviewer planned a "thaw-out" trip to Sarasota, Florida. This revolved around staying at the absolutely fabulous Hotel Indigo in that city. We subsequently learned more about the exceptional H20 bistro in the hotel.
On booking the vacation, we discussed where to celebrate Valentine's Day. The then top-rated restaurant Antoine's seemed pricey. Then number-two (currently number one) restaurant Dolce Italia was mid-priced and seemed very good. I asked my highly significant other (HSO) to book the reservation on Open Table.
I mentioned the dinner several times in the interval between July and February and ALWAYS referred to the restaurant as Dolce Italia. My HSO always responded that the correct name was La Dolce Vita. Knowing that I was correct but determining that that error was harmless, I always dropped the matter. On the other hand, I constantly confuse the Mexican chains On the Border and Border Cafe; I cannot remember which one I prefer.
We arrived in Sarasota on February 13, and the contradictions regarding the restaurant name continued. Having the privilege and the pleasure to speak with H20 Executive Chef Sol Shenker for an article on that eatery added more "com" to the mix in the form of Shenker repeatedly inviting us to have Valentine's Day dinner at his restaurant.
I advocated for eating at H20, but my HSO reasonably wanted to honor our commitment to the other restaurant. Shenker shared that he knew the chef at DOLCE ITALIA and that the food there was very good.
My HSO and I riding past Dolce Italia prompted me to say "there it is" only to be told that we were looking for La Dolce Vita,
The following stage of the narrative requires disclaimers. First, I do not blame La Dolce Vita for any events up to this point. Second, I do not have a horse in the race, and there are plenty of customers to go around. I simply consider the entire experience adequately amusing and sitcomy to warrant a post. Part of this humor relates to the La Dolce Vita owner taking arguably undue umbrage regarding negative online reviews to which even the finest restaurants and hotels are subject,
Now back to our story.
On arriving at La Dolce Vita, we were puzzled on sitting down and finding the menu in the below photo on the table. We wondered if we chose one of the two items in each category or got both and if the $59 price was per couple or per person. We also wondered if there was a standard menu that offered mutually desired ala carte options.
Neither the website nor the woman who called to confirm the reservation mentioned anything about a special Valentine's menu.
One issue was that I dislike any food that has lived in the water, and the menu was heavily slanted toward seafood. Additionally, my prior friendship with the three sheep on the farm of human friends had prompted me to stop eating lamb; one of the entrees was lamb chops.
We considered leaving but decided to stay and hope for the best.
A language barrier was a factor regarding our waiter not understanding our questions regarding the dining options. The prosciutto and mozzarella arriving merely by virtue of our sitting at the table contributed to the confusion.
I asked the waitress who cleared our plates after that course if we could order off a menu. Her response of "no menu; you eat it all" has been a source of humor for myself and my HSO ever since.
I did not eat most of the dishes, and the wait staff seemed oblivious to all those courses going back uneaten.
The real "com" kicked in on the restaurant owner coming to our table in the middle of the meal. My outward appearance reflected my being distraught,
My HSO and I repeatedly told the owner that I was alright, but she deserves credit for stating that she wanted to know what was wrong. She earns less credit for insisting that she wanted me to 'fess up to her face rather than write something nasty online. That turned out to be a self-fulfilling prophecy,
Her response to our calmly and politely stating that we had no basis for believing that we would not have choices regarding whats was served was that it was not her fault. We also explained that I did not like most of the served items. "Had we known," we simply would have eaten someplace else that night.
The owner asking me what I liked created an expectation that she would send over the requested spinach and ricotta pasta and/or the also-asked-for plate of fettuccine without the shrimp and anchovies that came with it. That reasonable response would have made me happy.
Instead, it was as if we had never spoken to the owner. The disliked items kept coming. The only other time that we saw the owner was when she cleared items off the table without even making eye contact.
I subsequently wrote a negative Trip Advisor review, which apparently is a trigger for the owner. The first copied-and-pasted reply by her is in response to my post, which mirrors this article. Although she asserts that we did not pay our bill, we have the $169 receipt that proves that we did not dine and dash. Additionally, we never stated that we were not going to pay.
The additional two copied-and-pasted responses are her replies to the other negative Trip Advisor reviews that each granted her a respectable three chits. The responses are COMPLETELY unedited and are of equal comic value for their sentiment, rather than for reflecting a limited comprehension of English."
"I will NOT spend one words for your disgusting REVIEW! Remember...YOU DIDN’T PAY your bill! PERIOD as you told me last night! Enjoy your life ...it is to short to go around and complain for everything!"
"I really don't know what to said!!!
Why, why you didn't tell me when I stop at your table???
I always ask if everything is ok, and it seams it was.....but it seams it WASNT!
I need to know right away what it is wrong, so we can adjusted .
But for some reason, people like to said more in a review then in front of owners face.
And by the way, our tomatoes are from the farm, when they said wine ripe tomatoes we trust them!
And our mozzarella it is always the best quality and fresh , that's way you paid $ 10.95.
Anyway if you would like to give us another chance I will more than happy!"
"Thank you for your rewiew.
I'm surprise about your comment, because when I stop at your table, not only one time but more then two, you seems happy.
And when I ask if everything was ok you confirm that everything was OK.
I would like to know if somethings it is not good or not cook in the way my clients/friends are expecting.
That's the reason I stop at the table and I ask for it.
You know when the restaurant it is busy the way it was Saturday, can happen some mistake, but YOU didn't complained at all that same night.
And about the chicken parm price
It was only just a chicken, it was also a fresh FIOR DI LATTE MOZZARELLA,with a ORIGINAL PROSCIUTTO DI PARMA.
Those ingredients are expensive even for us.
I appreciate people that can said what they are thinking in front of me, not in one rewiew.
And I'm so sorry that you mentioned you will not come back, but as somebody said:
YOU CAN PLEASED EVERYBODY.
Thank you again "
The better news is that we had a decent dinner at another restaurant the following night and a last-meal worthy experience at H20 on Saturday night.
The morals of this story are to resolve contradictions in relationships and that restaurant owners who make a bad situation worse face the possibility of an accurate and sincere negative review showing up online.
This format precludes granting master celebrity chef Sol Shenker his full due regarding helping make the H20 Bistro at the Hotel Indigo Sarasota (see companion article) a destination restaurant. You must see and taste his savory entrees and literally to-die-for cheesecake to fully appreciate those culinary delights. This is not to mention watching the steam coming off the food on its way to the table.
Indigo Girl hotel General Manager Melody Odell deserves much of the credit for Shenker being at H20. She recruited him back after the restaurant faltered under his successor and after his Sol's NYC Delicatessen in Sarasota fell victim to the statistics regarding new restaurants.
Shenker gushed about Odell to the extent that she has no worries if she ever needs a kidney donor. Our Man for All Seasons also described his job as "its like owning my own restaurant without the bills."
This righteous dude extends his blend of humor and his mad kitchen skills to appearing on the Sarasota ABC affiliate; he notes that he cracks jokes and that he is "the culinary Rodney" in reference to not getting no respect.
This man had me at cheesecake but sealed the deal on answering a question about his thoughts regarding people obsessing over things such as gluten-free. His hilarious response was "People want to eat healthy, great. But when you go out, what do you want from me?" He further endeared himself to "tvdvdguy" in adding "Keep the 'Pulp Fiction' pen in your pocket" when you come to his restaurant. That, of course, made me crave his versions of a milkshake and of a Royale with cheese.
TALES OF THE CITY
Shenker also entertained in sharing his experiences in New York before moving to Florida after his parents relocated to The Sunshine State. He confirmed that the depictions of gleeful illegal and immoral behavior in the Anthony Bourdain book and Fox failedcom "Kitchen Confidential" are accurate. We also heard about 22-hour work days that required some of the most popular 80s-era stimulants. It further seemed that 4:20 was the standard break time.
The best of the other numerous stories from those days related to how Shenker obtained the basis for his apple strudel recipe. He explained that he was outside the New York restaurant that served the best strudel in the city when a minion who just quit stormed out. That disgruntled ex-employee accepted the offer of Shenker for $100 to take a photo of the recipe.
The rest of the story was that Shenker improved the recipe in a manner that solved a problem related to that dessert. Austrian-born Indigo Girl hotel Assistant General Manager (whose hotel career dates back to working at the Munich Hilton in 1985) Sandra Hyland stated regarding the strudel of Shenker that "Absolutely, as a Viennese, I approve of it."
On a more serious note, Shenker discussed beginning his restaurant career washing dishes at the age of 14. Another piece of the puzzle was his high-school guidance counselor steering him toward Vo-Tech school in response to Shenker being far from the head of the class. Vo-Tech instructor John Wish hiring his apt pupil at his Sewawrd Dining restaurant in violation of child-labor laws led to our man with a license to cook beginning his CIA training.
The rest is history that brings us to the present.
BEST MEAL OF YOUR LIFE
It is impossible that his Culinary Institute of America training is behind the perfect instinct that Shenker has for seasoning. The same is true regarding mixing tech. and cooking skills to develop an induction cooking system that he teaches to his inferiors all over the country. This is not to mention entrees that do not sacrifice quality in providing quantities that easily are enough for two meals. The only problem is that selecting just one is a true Sophie's Choice.
As much as I enjoyed my perfect 14-ounce steak and incredible seasoned roasted potatoes (the tasty seasonal vegetables were left behind ONLY because of the amount of food), a taste of the homemade pasta with tomato cream sauce of my highly significant other made me covet that meal. If I had ordered that one, I likely would have not cared about embarrassment related to licking all the sauce out of the bowl.
The insidious part of all this is that EVERY cheesecake, which can be shipped for $50 plus postage, in the repertoire of Shenker makes dessert mandatory; it is heartbreaking that a photo of the artistically presented peanut-butter chocolate-chip cheesecake of that evening got accidentally deleted. You truly have never seen anything like it.
One piece easily is large enough to share. However, neither of you will be polite enough to even pretend to be cool with the other person having the final bite. This is especially true that regarding the superb espresso cheesecake that Shenker is graciously renaming The Matt Nelson.
PLAY ME THAT WHITE-HOT JAZZ BRUNCH BABY
A Sunday Jazz Brunch with bottomless Bloody Marys and Mimosas as well as the musical stylings of The Vintage Jazz Band duo is one of the latest innovations of H20. Food highlights during the second run of this successful experiment included Shenker manning a carving station where he served tender and juicy prime rib with the best rub ever.
We also enjoyed a very tasty Monte Cristo, crisp bacon, and a fresh batch of roasted potatoes, We passed on the waffles, the pastries, etc.
The power of the press netted us a big piece of plain (but far from ordinary) cheesecake. Other diners marveled at it but had absolutely no chance of getting a taste.
A wise man once said that strong pride is not arrogance if you skills justify your actions; although this guy does not know Shenker from Adam Richman, this statement applies to America's true top chef.
On the surface, a recent stay at the fantabulous Hotel Indigo in Sarasota, Florida is contrary to the oft-repeated philosophy of the Inn Credible New England section of this site. This tenet states that spending the money on a luxury trip close to home is preferable to incurring the cost and the aggravation of air travel to go further away.
EVERYONE at the Indigo reflects a larger truth. People who live in nice climates are happier, and it shows. The all-star team begins with the Indigo Girls team of General Manager Melody Odell and Assistant Manager Sandra Hyland. They also have world-class Executive Chef Sol Shenker (much more about him later), very hip and equally friendly (he laughs at all my jokes) desk clerk Chevy, "and the rest."
You will not want to check out or leave. Don the shuttle driver repeatedly offered to turn back on bringing us to the airport for our flight home.
The Indigo-inspired revised credo is to leave yourself open to flying to a vacation destination that more than offsets the pain of getting there. Relevant experience includes the flight to Sarasota involving sitting next to a young mother with very bony elbows that kept poking me and inadvertently changing the channel on my in-flight entertainment system.
My beloved beats headphones (thanks again, Apple) drowned out her screaming infant but did not help with my being a regular victim of baby kicks. This inspired a tweet advocating allowing service dingoes on planes.
The Indigo is worth enduring this and so much more; it is the Barbara Eden of hotels in that it provides a paradise, offers genie-level wish anticipation and granting, and honors the few requests that it reasonably cannot anticipate. This is not to mention the luxurious Aveda amenities.
The experience begins with the aforementioned sparkling shuttle, which you must pre-arrange, waiting at the regional (and equally clean) Sarasota airport. The congenial driver keeps you entertained and provides helpful information on the 15-minute trip to the hotel. The shuttle also provides service to local attractions that include The Ringling museum (article soon), the upscale shopping and dining at St. Armand's Circle, and the beach. You also can borrow bicycles.
Chevy or one of his peers also makes you feel like a welcome family member on arriving in the well-decorated but intimate lobby. This area offers over-sized chairs that will inspire you to sit in them and say "My name is Edith Ann, and I'm five-years old."
The wow factor alone supports following the Inn Credible New England philosophy of splurging for upgraded accommodations. It is a relatively minor additional expense and indescribably enhances the stay.
The ecstasy without a trace of agony begins with walking into the moderate-sized entry with the granite-topped and well-appointed bathroom to the side. Having ample counter space and a large shower with soap dishes that are out of the line of fire of the shower head check off two more Matt Nelson desired items.
This leads into the roomy living area complete with a large pull-out sleep-sofa and an armchair. It looks as if you can get clear passage even with the bed extended.
This leads to the comfy king-sized bed. Again, there is plenty of room for clear passage,
As shown below, the entire accommodation is decorated in Florida chic with painted white furniture and pastel blue and green decor.
The wish anticipation extends beyond the aforementioned amenities including a bottle of mouthwash. I was set to run the white-noise app. on my iPad when I saw a card offering the loan of a white-noise machine and ear plugs as well as anything else that I need; the bathroom has a similar card regarding forgotten toiletries.
The hotel staff would have happily brought up the white-noise machine, but I went to the front desk to save them the trouble. I also requested body lotion, which was the best in the Aveda line, but spared Chevy the "it rubs the lotion on the skin or it gets the hose again" joke.
The white-noise machine worked well but was unnecessary. The room is astonishingly sound-proof, and provided a restful sleep every night. The feeling of wonderful isolation extends to being surprised on the Sunday morning of our stay that the hotel was fully booked the previous night. The "Quiet Zone" signs in the hall and housekeeping not starting until a reasonable hour likely help. Even then, the cleaners are amazingly quiet.
Eating at the H20 restaurant is a must. The $15 breakfast buffet is far from the continental breakfast at the Comfort Inn and is very tasty. The range of savory-to-sweet includes a omelet station, frittatas, French toast, make-your-own-waffles, pastry, cereal (yeah, I ate the Froot Loops), bagels, bacon, sausage, and potatoes.
The H20 dinner menu is a primary topic of an upcoming article on the restaurant. A spoiler is that celebrity chef Shenker has an incredible custom-made cooking system that he travels all over teaching hash-slingers that cannot compare to him. He additionally has a perfect instinct for seasoning and takes well-deserved pride in his work.
These sincere accolades are independent of Shenker naming the espresso cheesecake the Matt Nelson. A related note is that all of his cheesecakes are phenomenal; eating his will make you not want to eat any others. I know that I will break down and pay the $75 or so to have a Matt Nelson or other cake shipped to me at some point.
The more general level is that the Indigo also follows the rule of location, location, location. This Arts District property is in such a tranquil setting that one would never guess that the airport is 15 minutes away. One regret is that is that poor planning prevented getting tickets for a performance at the nearby Opera House, cabaret, stage theaters, or art-house movie theaters. This is not to mention Carol Burnett appearing at the venue down the road.
It is hoped that a trip to the 2020 Sarasota Film Festival will work out; if so, your not-so-humble reviewer will be most glad to talk all things film during breakfast and dinner; any move on my cheesecake will be cause for banishment. :-)
The immediate area also has an above-average Starbucks, terrific Whole Foods, and a few local shops and restaurants. The more developed "Five Corners" is a leisurely 15-minute stroll (not allowing for stopping to pet the herds of friendly small dogs). That neighborhood has a larger concentration of restaurants and stores.
The bottom line is that there is no cause for having reservations about making them at the Indigo, Things could not have been better, a discouraging word was never heard, and the skies were not cloudy all day.
The Unreal TV connection with this latest of several posts on the Wentworth By the Sea hotel on New Castle Island in New Hampshire relates to an all-time loved episode of a Top 10 favorite sitcom. The aforementioned outing in the (reviewed) '60s fantasycom "The Ghost and Mrs. Muir" centers around the titular apparition of the 19th century sea captain transporting the titular widow and her family to the Victorian era. Seeing the coveted house on the Maine coast that our leads share decked out in gas-lights and old-timey adornments is spectacular.
A broader television reference to is to a '90s ABC series of a forgotten name that is a "Seinfeld" clone. The oft-told tale in posts in the "Inn Credible New England" section of this site is of the quartet of friends around whom this failedcom centers traveling to hotels in different cities. The "sit" that provides the "com" is that each lobby and even the staff look the same at every location. The appeal of the historic Wentworth and other "inn credible" properties is that they are not "cookie-cutter" lodging establishments. It is clear that the folks there either are born into the hospitality industry or truly love their profession.
The rest of the story is that a series of unfortunate circumstances and other factors are behind holiday decorations at Chez Nelson being scarce this year. A road-trip for lunch at the Salt restaurant in the Wentworth lobby fulfilled the need for a little Christmas (if not at that very minute). The spoiler is that the experience exceeded high expectations.
I knew that the magical abilities of general manager Jason Bartlett and his Argonauts did not include time travel; however, the tasteful wreaths and garland on the front of the hotel was the first sign that we were not in the Kansas City Fairview any more. The decorations in the lobby and other public areas include a whimsical upside-down Christmas tree; the highlight is a spectacular gingerbread house that is very tempting to nibble despite the risk of being tossed in the oven of a witch.
The delight of the meal began with sitting in one of the coveted tables with comfy chairs; the below-pictured table by the fireplace is the hot spot (pun intended) when the weather is conducive to using this amenity. Overhearing the conversations of oblivious people sitting under the dome provides additional entertainment.
Friendly and attentive Argonaut Ryan also set a nice mood to the extent of an INNOCENT desire to ask if the restaurant motto "fun, local, lively" on his apron referred to him. A desire to not freak out that New Hampshire high-school boy allowed not acting on that resistible impulse.
I enjoyed my reasonably priced and well-seasoned hamburger with a tasty tasty pepper-balsamic aioli to the extent of already craving it when "inn credible" travel (complete with film screenings during some stays) resumes in a few months. The galley slaves seemingly being the only ones at any restaurant to realize that "medium" does not mean bloody rare or cremation black was another highlight.
I equally enjoyed my creme brulee with a small scoop of ice cream, candied pecans, and PERFECTLY TOASTED meringue. Not being adventurous enough to try the paired sweet potato ice cream made substituting vanilla appropriate.
The food at Salt is more-than-good enough to attract locals and folks who are fortunate enough to stay at the Wentworth. The experience of visiting this historic site and enjoying the hospitality of the Argonauts makes even a lunch road-trip worthy.
Wrapping up the 2018 travel season for the Inn Credible New England section of this site with an article on The Exeter Inn in Exeter, New Hampshire is very apt. This boutique hotel has become the literal and figurative go-to place for the frequent north-of-Boston trips of your not-so-humble reviewer, This article on this third stay there since June 2018 additionally provides a good chance to update statements in the prior two posts on the Exeter Inn.
The appeal of the Exeter Inn begins with combining the uniqueness and charm of a B & B with the perks of a luxury hotel. The front desk is in the living-room style lobby, and you are assured both of a friendly greeting and of not having the clerk ignore you while he or she texts on an iPhone or chats with co-workers.
A chance to visit with fresh-off-the-fishing-boat hotel manager Derek Hunt was a nice treat. This very recent transplant from managing a hotel in Kennebunkport Maine clearly meets the Inn Credible New England ideal of being born to work in the hospitality industry, Including his cell number on his business card is one of many indications that he views his work as a profession, rather than merely as a job.
Native Virginian Hunt provided a perfect response when asked how he hoped to make the spectacular Inn even better. He stated "I'm A Southerner, and I plan to bring southern hospitality to New Hampshire. "
The well-furnished rooms are New Hampshire chic with a touch of metropolitan elegance. The couches, chairs, and tables are solid wood with simple earth-tone fabrics or are made of leather, The always comfy beds have luxury-hotel white bedding that smells crisp and clean.
Staying in a King Deluxe room requires the first update to the prior posts on the Inn. Those articles (and every other travel post) advocate spending the money saved by not subjecting yourself to the high expense (and TSA abuse) of flying on an upgraded accommodation at a place that offers the benefit of not looking the same as any hotel in any U.S. city.
The Fireplace Suite at the Inn remains the favorite room; the slightly less grand Queen Suite comes a close second. Neither being available for this trip meant staying in the Deluxe room. As the below photo illustrates, the roomy seating area in this class is ample for relaxing without feeling crowded. An element of this is the flat-screen television easily allowing you to hook up your personal DVD or Blu-ray player if you choose to have a long and active day in the area and enjoy the room.
The spa-style (including high-end amenities) bathroom in the Deluxe room deserves an architectural award. It is cozy but not at all cramped and has excessive shelf space for toiletries and sundry items. Part of the genius is putting the more than ample shower stall with a massaging head and excellent water pressure along the entire back wall of the bathroom. This limited space does support getting a suite with a larger full bath and a supplemental half-bath if two people require simultaneously freshening up.
The suites being at the end of halls at the back of the Inn prompted unwarranted concern regarding the location of the King Deluxe room. Room 221 is near the center of the building. Despite proximity to the elevator and to the main staircase just off the bar, very little sound permeates the hall. The thick walls and the layout of the room make it virtually soundproof inside, This design also prevents sound drifting from the adjacent room or from the one above it.
Nice touches in every class of room include two bottles of spring water being part of the morning maid service and Pepperidge Farm cookies being a highlight of evening turn-down service.
Unusual weather that includes a hot and humid September is one of the circumstances beyond the control of the Inn. That anomaly is making late October the beginning, rather than the beginning of the end, of foliage season. There is a decent chance that leaf peeping will be fairly good through early November. Folks for whom this is a big deal are advised to check conditions online before visiting the area.
The following photo was taken outside the Inn on October 23, 2018.
Although seeing vibrant foliage was a trip objective, not making a dent in the copious non-weather-dependent activities in the area showed that the Inn truly is a hotel for all seasons.
The trip started with a few hours in nearby Portsmouth NH, which has the historic Strawberry Banke with houses ranging from colonial days through the early 20th century. Their Christmas open house in early December is well worth a trip to this region.
This led to taking advantage of the lack of sales tax in New Hampshire to purchase needed items along the Miracle Mile in adjacent Newington, NH. This included seeing an unbearably venomous film at a theater with reserved recliner seating.
A full day that began with getting up earlyish for the drive to Exeter ended with opting for the tasty pizza with tangy sauce at Pizza Academy just up the street from the Inn. Folks who want more gourmet fare have the option of the prime rib special and other treats at the Epoch restaurant at the Inn.
The next morning was devoted to the outlet malls in Kittery, Maine. Having at least 15 shirts that have been in their original packaging for a decade is a good cautionary tale. The stores there having an exceptionally good track record regarding prices and customer service does make resistance almost futile.
The activity for that afternoon requires an additional update. The first article on the Inn mentions that the walk to the downtown area is a little long; that likely reflected summer heat and not being very familiar with the area. This stroll is roughly 10 minutes and very pleasant. Browsing the gift shops, small cafes, bookshops, wonderful chocolate shop, etc. is awesome even if you are just window shopping.
Tuesday was devoted to visiting human and canine friends in Newburyport, Mass. The downtown of this waterfront destination city is roughly twice as large as Exerter and is nice despise increasingly being a boutique Miracle Mile with several upscale chains, These stores include Talbots, Fatface, and Life Is Good. An interesting aspect of this is the opening of a Starbucks roughly 20 years ago was a large local issue.
Later in the day involved strolling on the tree-lined streets of Exeter and exploring the college-caliber campus of Phillips Exeter Academy that abuts the Inn. The many friendly people and dogs whom I encountered showed that loyalty and love of that educational institution truly is life long.
The next morning was the time to leave. Activities such as visiting very charming Ogunquit Maine (complete with a top-notch summer-stock theater), getting farm-grown and raised vegetables and meats (and scratching Buddy the bull behind the ears) at Tendercrop Farm in Newbury Mass. hiking at the numerous state parks in the area, eating at loved restaurants with virtually every cuisine, etc will need to wait for an April 2019 visit, ,
Hilton Garden Inn Hanover Lebanon Strikes Perfect Balance Between Boutique Hotel and Corporate Retreat
A strong positive impression from a (too short) two-night stay at the Hilton Garden Inn (HGI) Hanover Lebanon near Dartmouth College in rural New Hampshire perfectly reflects (pun intended) a mirror-image of a horrific experience with far-less congenial owners of a far-less nice property. That nightmare stay is the genesis of the phrase "shabby broom closet" that provides context in some Inn Credible New England posts on this site.
The HGI, which opened in May 2018 and still is pristine, successfully provides vacation travelers an upscale place to rest and recreate while allowing folks who are there on the company dime use of some or all of the well-designed 7,600 SF of meeting space that accommodates up to 315 people. The HGI getting EVERY aspect of hospitality right and equally embracing EVERY demographic sharply contrasts with the purveyors of the broom closet turning psychotic in response to my referring to their establishment as a corporate hotel. In other words, the good ones like HGI owner Cowen Hotels realize that sheep ranchers (i.e., leisure travelers) and cattlemen (i.e., business travelers) can happily co-exist and that calling a property a corporate hotel is not fighting words.
Inn Credible Welcome
The developers of the HGI property deserve a gold star; placing the building in the middle of a huge lot and having abundant green space surround it and the more-than-ample parking lots provides the tranquil sense associated with the area.
The large and mid-sized carts in the vestibule are convenient for getting the abundant luggage for which car trips allow; the mid-sized cart was great for the perpetually packed duffel that I always bring on these trips. The power strip, extra toiletries, charging cables, snacks, etc. get put to good use every time.
The hotel has van service to the bus station next door, the municipal airport 5 miles away, and other area hot spots for folks who do not bring a car. This van additionally is available for chauffeuring gusts during their stay. Leaving my car in the lot my entire visit and getting a ride into downtown Hanover (a.k.a. Hangover) was a nice bonus; parking in that small city was limited during this move-in period for Dartmouth.
it also is highly likely that one of the strapping young men who work at the HGI can help with physical baggage. These guys (and their female co-workers) additionally offer great hospitality.
A bartender showed INCREDIBLE restraint with a (seemingly sober) orifice who repeatedly asked for "special ice" that did not absorb bourbon. This idiot additionally made several requests for free bourbon to compensate for the absorbed amount. A highlight of the exchange was the bartender subtly and politely inviting that guy to take his drink to his room.
Front Desk Supervisor Sarah Tillotson and her team literally will greet you a smile and be on top of your reservation; they additionally provide Hilton Honors members with a gift that is welcome at any hotel.
Right Said Fred
A chance to speak with Director of Sales & Catering Director Fred Dole provided good insight. He validated the emphasis of the HGI on equally catering to vacation and business travelers. His response to my expression of pleasant surprise regarding a Garden Inn being so upscale was that "Hilton is stepping up its game" as to that category of property. It is HIGHLY likely that the HGI not having every amenity of a full-fledged Hilton is the ONLY reason for the Garden Inn designation.
My attending grad. school in the area was a primary impetus for the trip, and I noted that many new hotels had been built in the area since I left. Dole responded that "supply has caught up with demand." He added that Dartmouth and the Dartmouth Hitchcock Medical Center, which was near the HGI, required this growth.
No Room for Improvement
The guidelines in the "Avoiding Getting Inn Trouble" article on this site state that spending a little more to upgrade a room often is worth the additional expense. This definitely is so regarding the HGI. Either way, you can count on a very clean room, a comfy bed, and perfect WiFi. The latter even supports a great deal of streaming that may include watching kitten cams on YouTube,
Every room category of room has a refrigerator (but no freezer ) and a microwave. Although the fare at the 24-hour pantry in the lobby includes frozen pizza that tastes just like the delivered variety, shut-ins are encouraged to bring in food from any of the numerous local options. The Hanover Co-op five miles away has a wide variety of reasonably priced prepared foods AND does not lapse memberships even after many years of inactivity. A large cookie from the famous Lou's Bakery in Hanover nicely warms up in the microwave.
More social folks can enjoy the fare that the HGI serves in the lobby in the evening.
The below photos show the bedroom area of every king room and the sitting area in a premium room. The sitting area is a particularly good perk for wallflowers such as your not-so-humble reviewer who opt to lounge in the room in the evening after a full day enjoying the local attractions. Easily connecting a personal DVD or Blu-ray player (do not forget an HDMI cable) allows for an evening watching a movie or television program while resting up for another active day. You can do this in the bedroom area, but having the couch is nice,
This upgrade also can avoid tension when travelling as a couple. One person being in bed while the other does his or her thing in the living area both provides a little alone time and prevents annoying each other. This is from the perspective of a guy who typically watches the Disney Channel on trips. The logic is that the tween sitcoms are amusing, and the only ads are promos for Disney fare.
On a larger level, the soundproofing is amazing. I did not hear hallway noise. It is more incredible that you can see the relatively busy secondary highway roughly 1/4 mile away but will not hear ANY traffic noise. Folks concerned about this can request a room on the other side of the building,
Towns For All Seasons
Although the current foliage season is a peak tourism period for the area, you can enjoy yourself year-round. The numerous quaint villages offer folk-art galleries, tasteful gift shops, restaurants featuring farm-to-table fare, etc. Further, the Miracle Mile shopping area of West Lebanon, NH has most of the big box stores and a Gap outlet with good bargains.
One hint is that the local markets sell the same maple treats and syrup as the gift stores but charge roughly 50-percent less. The same is true regarding the Cabot-brand cheese. A related note is that a low-income grad. student can get at least 20 meals from a five-pound block of the very tasty sharp cheddar.
Woodstock, Vermont arguably is the primary town with all of the above. A centerpiece is FH Gillingham and Sons, which maintains an old-timey feel while seemingly going on forever. You can all of the aforementioned Vermont items (as well as tacky souvenirs).
The Yankee Bookshop in Woodstock has a solid variety of tomes; going on a day that the Bernese Mountain dogs are working allows for a fun and raucous play date.
Hanover is a bit larger and offers more variety. Further, the students provide ample people-watching opportunities. You will see everything from the nicest kids in town to herds of arrogant WASPy frat boys who literally plow their way down the street. The latter reminds me of a joke from my college era that states "fraternities, only $20 a friend."
The Dartmouth Bookstore has evolved into a Barnes and Noble that sells textbooks; the two stores that sell Dartmouth clothing and gifts remain locally owned.
The aptly named International DVD and Poster has a wonderful selection of new and used DVDs; the latter can be purchased for 5 for $20 and come with a full guarantee. The variety ranges from art-house rarities to blockbuster hits.
One of the nicer Hanover stores exclusively sells the wide variety of hand-blown glass products, pottery, and other wares of Simon Pearce in nearby Quechee, Vermont. Your not-so-humble reviewer owns (and loves) many of these items.
This recent trip to the Hanover store resulted in purchasing a Christmas present that comes ready to give in a stylish gift box tied with a tasteful white ribbon. Seeing such a box under the tree is not quite as exciting as finding a robin-egg blue one but comes close.
Vermont virgins are encouraged to visit the mill from which Simon Pearce operates; the store there is large and beautiful, and the casual chic restaurant offers very tasty fare. You additionally can watch the artisans at work.
Hanover offers several dining options; a local secret is eating at the cafeteria that Dartmouth operates at the Hopkins Center for the Arts, which allows anyone to attend the numerous art-house films and live performances there. The food is as good as any lunch place in town and is less expensive; further, you have the option of an adequately comfortable table for four. The cool kids have lunch or dinner at this eatery before attending a performance.
There also is the Nugget Theater, which offers an alternative to cineplexes in fare and style. However, some blockbusters find their way onto the screens of this art house,
Beyond this, you have the standard kitchen and gift shops of any small and/or college town.
Having It All
This discussion of the HGI and the surrounding area nicely shows that you can have a trip that meets every need and reasonable desire. You will be comfortable and have most luxuries of a chain hotel while still feeling as if you are staying in at a boutique property.
Further, the area provides every opportunity from literally getting lost in the woods to hunting for rollback bargains at WalMart and buying a $230 hand-blown glass pumpkin; sorry, Simon Pearce does not sell glass slippers.
The bigger picture this time is that the locals who can help make or break a trip of this nature so awesomely reflect living in a beautiful and uncrowded area that preaches (and practices) peace, love, and understanding that they greatly enhance coming here.
A recent disappointing experience at an inn that shall remain shameless has stirred longstanding thoughts about an article designed to avoid pitfalls regarding B&Bs and other small properties. Thoughts regarding how to present this led to fond memories of the (reviewed) Rabbit Hill Inn in St. Johnsbury, Vermont. The busy bunnies there do it right; the contrast in accolades and associations between that terrific place and the more recent destination demonstrates the difference that this makes.
A brief background that helps explain the love for the Rabbit Hill Inn is that the first stay predates Unreal TV 1.0 and 2.0. The then significant other of your future not-so-humble reviewer was looking for a place to celebrate a milestone birthday of the latter. Knowing that I love animals prompted paying particular attention to the Rabbit Hill. The sharing of that find prompting an exclamation of "BUNNY!" sealed the deal.
The Rabbit Hill remained a fond memory until history repeated itself in the form of the current more highly significant other of your not-so-humble reviewer looking for a place for a do-over celebration of an even bigger milestone birthday at an even larger train wreck of an inn than the recent lodging establishment. As the aforementioned article discusses, resident innkeepers Brian and Leslie Mulchay more than made up for the epic fail at the aforementioned clip joint.
The most important aspect of picking an inn relates to the primary rule when literally or figuratively playing the home version of the game show "Jeopardy!." Always trust your first instinct.
When first contacting an inn, either not hearing back for several days and/or reaching an unfriendly person is a very bad sign that typically warrants looking elsewhere. This is even more true if the representative does not answer questions about the inn, the room. or the general area. However, the demanding nature of the industry makes a polite request to hold or to otherwise wait very valid.
Similarly, having your spidey sense tingle at any preliminary stage of a stay calls for taking all practical steps to find alternative lodging. It seems that just as many negative Trip Advisor reviews include the phrase "we decided to stay anyway" as do letters in another publication begin with "I never thought that this would happen to me ..."
Speaking of Trip Advisor ...
Trip Advisor and similar review sites have value but should not be taken as the gospel truth. In fairness to inns, some guests use these forums to grind unwarranted axes.
In fairness to guests, many inns manipulate these reviews. This requires taking positive and negative reviews alike with a grain of salt. However, properties such as the Rabbit Hill Inn that have more than 1,000 glowing reviews and very few even neutral ones usually are a safe bet.
The biggest problem is that less reputable inns coerce guests into removing negative reviews. The corporate owner (more on this below) of the train wreck whose name I dare not speak actually sent lengthy correspondence via certified mail thinly threatening legal action and more dire consequences regarding a subsequently deleted review, which was honest and provided specific examples. A bizarre aspect of this was wrath related to the review noting that this establishment (with meeting rooms and a business center) that advertised itself as a historic property seemed more like a conference hotel than a cozy retreat.
Trip Advisor will respond to reports of such coercion, but that sadly can enhance the claim of a property owner that negative comments are actionable.
On the other side of the coin, properties can unduly encourage positive reviews. The Rabbit Hill Inn and other gems invite guests to write online reviews; lesser places such as the recent not-so-grand hotel reward guests for these postings.
I confess that an offer of points in a loyalty program for the recent property prompted a pre-trip Trip Advisor review that reflected then-positive thoughts but that I slightly embellished to maintain a good relationship with that inn.
On a more general level, it is advised (pun intended) to look for patterns Most negative reviews mentioning the same flaws likely have credibility but should be weighed against your own priorities and travel experiences. Many B&Bs get slammed online for not having televisions and coffee makers in the rooms. Folks seeking such amenities likely will prefer a more cookie-cutter hotel.
At the same time, positive reviews that are posted soon after a negative one and mirror the criticism in the prior post have little credibility.
A personal anecdote regarding mirroring relates to staying at a place that was much more boarding house than upscale inn. I gave the property a negative review based on specified flaws; a five-star review praised the EXACT same elements. For example, my commenting about the only hanging space being two 50s-era cloakroom style hooks on the wall was praised as providing a historic touch.
An innkeeper responding to negative reviews is another good sign; such replies being personalized and appropriately apologetic is another good sign. Clearly rote language such as merely stating "we are disappointed that you did not enjoy your stay; please give us another try" is not a terrific sign.
The WORST response is attacking the guest. Even being the most obnoxious individual alive, requesting the impossible, and leaving the room in a state that looks as if a heavy metal band spent a week there does not warrant expressing that in a reply to a review.
The same humor related to a Fortune 100 corporation owning a subsidiary that makes what are marketed as home-style baked goods applies in a less amusing manner to the very personal art of running an inn.
On a positive note, the Mulchays do it right by living on the property and being available from before sunup to well after sundown. They further have an always well-qualified assistant innkeeper, chef, and copious support staff to free them up to be charming and to step in the very rare case in which something goes awry and the even more unlikely situation in which a staff member cannot handle it.
On a negative note, corporate ownership of an inn has rarely worked in my experience; even an absentee owner often does not make for a good stay. An owner typically is the only one with a strong interest in the property and the authority to make a necessary change. The exception is having an onsite manager who either grows up in a hotel-management environment or has a natural talent for his or her job.
The personal account this time relates to carefully selecting a room at a B & B but being assigned less desirable lodgings. Trying to be a good sport resulted in a sleepless first night and a request to move the second night; this also showed the benefit of bringing a printed copy of a reservation when booking an individualized room at an inn.
The resident owner initially denied the request to move but apologized and allowed it after his own records confirmed the error. It almost is certain that a manager would have denied the request and that even a non-resident owner (who almost always is in the game solely for the profit and refuses to take a role in running the place) would have ignored feedback regarding the matter.
The aforementioned individualized nature of rooms at most inns makes selecting the room that suits your needs very important. Having been in every room at the Rabbit Hill allows qualifying this statement with the comment that there is not a bad one in the hutch.
A related aspect of this is conducting a cost-benefit analysis; a no-brainer is spending another $25/night to avoid sharing a bathroom with one or more complete strangers. More thought is required regarding paying a slight premium if it makes a difference between spending your special weekend away in a shabby broom closet and having a better experience in a cozy but well-appointed room.
A related hint is that a great bargain through an online site is very risky. This increases the odds of getting the worst room in the joint. The anecdote this time is literally needing to hop on the bed at the aforementioned train wreck to allow the other person to get out the door.
Another aspect of this is that size hugely matters when the inn tries to rob Peter to pay Paul. One negative aspect of the recent stay was the bait-and-switch related to the inn keeping the door open to a gorgeous well-decorated room with a spacious and gleaming bathroom and our room likely being less nice than it was when the inn was a boarding house.
Conversely, a stay in what probably once was a broom closet at the Washington-Jefferson Hotel in Hell's Kitchen still was great. The single bed was very comfortable and had indescribably good linens and pillows; further the bathroom (which was larger than the bedroom) was just as luxurious as the facilities in many visited five-star hotels. I knew that I was getting a cozy accommodation, but the otherwise wow factor of the room more than compensated for the only drawer space being under the bed and having to store my suitcase on top of the smallish armoire.
Most of the above brings us to an aptly "TV Land" analogy regarding the ideal inn. The '90s sitcom "Newhart" about transplanted New Yorkers Dick and Joanna Louden moving to a beautiful but quirky Vermont town to run a B & B provides an idealized image of such establishments sans the lazy maid and scary woodsman brothers who drop by every day. The Rabbit Hill and its ilk greatly outshine this "How-to" author and his sweater-loving trophy wife.
The awesomeness of the seven-room Long Dell Inn B & B in Centerville, Mass. on Cape Cod extends beyond its perfection. The nature of that home run reflects the principles of the Inn Credible New England section of this website that determine if such a place hits one out of the park or is a swing and a miss.
Inn Credible Hosts
Innkeepers Marc and Donna are the rare breed that makes getting things right look easy, pass the test of vacation friends with flying colors, and manage to run the business together without tears or recriminations. Being there on their 15th wedding anniversary made things a little more special.
Former financial industry compliance guy Marc shares that the secret of the success of his partnership with former defense attorney with a heart of platinum Donna (who has a history of almost literally giving clients suits off of the back of Marc) is that each has individual areas of responsibility. Having their own on-site living space on the property is another cited basis for the personal and professional tranquility.
The story of how this couple comes to own this mid-century house with a roughly 120-year history of hosting guests is somewhat typical. A Goldilocks-style search for the right second-career after years of a bridge and/or tunnel commute from New Jersey to Manhattan ends with discovering this place that is just right for this couple and all those who discover it. This leads to the desired fairy tale endings.
Their hospitality begins with the telephone call inquiring about the inn. This includes ensuring that all dietary requirements and preferences will be met and that the breakfast that the rate includes will be to the liking of the guest. Marc bending over backward to please a particularly persnickety guest during our stay further illustrates this incredible service,
Finding what is behind the lime-green door on arriving reinforces the choice of hotel. Marc provides a brief welcome that includes an offer of the snacks and hot and cold beverages that are available 24/7. Fortunate guests get face time with shy puppy-mill rescue inn dog Lucky the coton de Tulear.
Marc next provides the best of both worlds that addresses the gripes of rookies who do not realize that virtually no B & B has someone to carry bags to your room. He politely insists on helping with the luggage and taking the heaviest items. He may rethink the latter offer after carrying the perpetually packed Inn Credible New England duffel. The "just in case" items in it include a power strip, snacks, toiletries, and surf shoes.
Inn Credible Rooms
The "just right" theme includes the Long Dell guestrooms. The nicest thing about the beachy chic Cape Cod vibe of the individually decorated rooms (all of which have private bathrooms) is that it lacks the cookie-cutter feel of large hotels. A personal peeve is staying in a room that looks as if it is as likely to be in any other city as the one in which you are staying.
On the other end of the spectrum, each room is so meticulously decorated yet homey, immaculate, and sunny that you need not fear the bait-and-switch that some B&Bs pull. Paying $200/night or more for a shabby broom closet when you have an expectation of a charming quaint room that does not require one person to jump on the bed to allow the other to pass (been there, done that) is worse than feeling that you are staying in the bedroom department of a mid-price furniture store.
The highly individualized art and other special touches by Donna in each room further enhance the warmth of the Long Dell.
Marc and Donna further provide the best of both world regarding bathroom amenities. Their desire to do their part for Mother Earth prompts having sparkling clean spa-quality body wash, shampoo, and conditioner dispensers. The cucumber body wash is a highlight.
This system supports the efforts of environmentally-conscious folks and allows the rest of us to avoid "please. sir, I want some more" moments. This relates to the desire to either rinse off the dust of the road or remove yeti-caliber stench on arriving at a hotel often requiring requesting a second bar of soap for the next morning. Of course, the aforementioned duffel bag has two bars of soap.
Inn Credible Happy Days
Having seen every room at the Long Dell allows ensuring readers that none of them remotely resemble a shabby broom closet. This includes the especially well-appointed Tradewinds Room, which was the reserved accommodation. Fortune smiled on us in the form of a last-minute cancellation for the coveted and particularly aptly named "The Nest." The following photos (which includes the oft-mentioned duffel) do not come close to doing this oasis justice.
The partner of your not-so-humble reviewer describing this suite (which includes a private deck) as an upscale Fonzie apartment nicely provides a sense of this room. The private entrance to this spacious option over two guestrooms in an addition at the back of the inn is one of many senses of isolation. Having a small refrigerator, counter-top microwave, and kitchen sink is further conducive to private relaxation.
This easily is the quietest room at a very peaceful property, and the sitting area is a great spot to relax after a busy day in the area.
Inn Credible Area
Speaking of the area, this Centerville property is centrally located to all that makes Cape Cod the destination choice of presidents who do not own golf resorts or family compounds. The general store and area-favorite Four Seas ice cream shop that are town highlights are a short walk away.
Large and sandy Craigsville Beach also is a fairly easy stroll, but driving facilitates bringing beach gear. A tip that Marc shares is that parking in the HUGE lot is free after the college kids who staff it go home in the late afternoon. The downside is that these scholars lock the bathrooms and the outdoor showers when they close up.
An amazing aspect of this is proving to this Northern New England boy that ocean water can be warm; this is adequately great to warrant the comment that the Pilgrims are dopes for not staying put on landing in Provincetown at the tip of Cape Cod, rather than the almost universally accepted location of Plymouth. The note here is that the famed rock is not worth crossing the street to see.
The larger town of Osterville is roughly five minutes away. This is a haven for folks who enjoy boutique-style shopping. Those who are so inclined easily can go home with a stylish summer clothes, tasteful sea-themed decorations. nice drinking glasses, and gourmet cheese.
Fans of hamburgers are warned that the well-known Wimpy's restaurant in Osterville does not do especially well with that entree despite the eatery name indicating otherwise. They seem to do better with seafood. As in all things, the better bet is to heed the advice of Marc and dine at the mid-range flatbread restaurant Crisp.
The inn also is roughly a 15-minute drive to Kennedycentric Hyannis, which has a JFK museum next to the post office, The several blocks-long downtown has the basic restaurants. souvenir shops, and other businesses that one expects in a touristy beach town.
Inn Credible Advice
This trip reinforces the belief that personalized hotels generally outshine cookie-cutter properties. The ones, such as the Long Dell, that survives more than four years, are run by folks that know the business and value art over commerce. (The perspective this time was having to convince a hotel owner at a $175/night place to unlock a cabinet to take out a second fun-sized box of Rice Krispies.)
The best places feel like visiting relatives whom you like; in this case, Marc and Donna seem like the cousins who are the kids of the nice aunt. This also makes returning fun.
The third time truly was the charm at the Wentworth By The Sea Hotel on the small island of New Castle near genuinely historic (and New England trendy) Portsmouth New Hampshire. The only guilt related to taking all of the "just right" things from Baby Bear; the only flaw was not following personal advice regarding a fully rejuvenating trip there requiring at least five nights. The better news is that three nights at the hotel still does a great deal of good.
Two other highlights were wearing "indoor shoes" the whole time despite the snowy ground outside and the equally valued ability to charge items to the room allowing leaving my wallet in the room safe. These small luxuries greatly contributed to relaxing.
A year-old post on the first of three visits to the Wentworth provides a good sense of this hotel that dates back to 1874 but has reliable WiFi and several charging options in each room. A perfect example of both the service and the modern technology is the front desk providing a spare charger on your not-so-humble reviewer discovering that his no longer works. Being told to keep the charger was the icing on the cake.
Reading the aforementioned article provided memories of deja vu all over again in the form of severe winter storms being factors regarding both the desire to decompress at the hotel and travelling there between nor'easters. Fortunately, the weather behaved better than expected this year. Additionally, general manager Jason Bartlett and his fantastic crew (a.k.a. Argonauts) are magnificiently accommodating regarding weather-related reservation changes.
A relevant tale regarding the service and the weather is that the Wentworth was booked (and accordingly staffed) at 10-percent occupancy when one of the four-easters this March caused wide-spread power outages that led to last-minute 100-percent occupancy. On asking Bartlett in an interview for this article if he both cleaned rooms and worked at the front desk that night, he stated that he did not do either. He then praised his staff for meeting the challenge as he was confident that they would.
The sense of "been there, done that" also exists regarding the praise for the King Suite in the 2017 article. Repetitive thoughts regarding the comfort and modern luxury in that accommodation reinforce that it is the perfect spot to recover from anxiety related to weather and the many other ills of life. One difference is that the most recent watched Disney Channel fare was "Bizaardvark," rather than "Liv and Maddie."
The following photo of the suite living room provides a good sense of the Utopia there and of the joy of making the space your own. (Alas, the well-written rare book on the history of the Wentworth is a personal item; the better news is that there is SOME hope that the hotel will reprint it and make it available to guests.)
As spectacular as the suite is, going for a misleadingly named standard room only sacrifices the living room. You still get the posh and very comfortable bedroom and high-end bathroom.
An endorsement of the bed is the stay at the hotel being the first time sleeping through the night since an August 2017 visit to the Wentworth. Sadly, the king mattress and soft bedding are too large to smuggle out in a suitcase.
Salt of the Earth
The desire to follow the "I ain't goin' nowhere" pledge of the current trip contributed to eating every breakfast and dinner in the Salt Restaurant off the Wentworth lobby. The perfection regarding every aspect of every meal hardly made this a sacrifice. This reflects the pride and the work of restaurant manager Joshua, who wears the awarded hotel pin that recognizes his exceptionalness as an actual badge of honor.
The beef tenderloin with the whipped potatoes and the charred broccolini was so tender and perfectly seasoned to require getting it two of the three nights. The four-cheese tortellini with guzzle-worthy cream sauce the third night was equally good and only slightly less decadent. The wood-fired pizzas are planned meals for the next visit.
Fortunately, the ideal temperature and chlorine-level pool allows swimming enough to work off these gourmet feasts.
The below photos show various seating areas in Salt. The snowy weather made the window tables with the club chairs and the fireside space equally desirable. The domed ceiling is original to the hotel and allows the same form of eavesdropping as the Capitol dome.
Time in the hotel spa was a significant part of the plan and did not disappoint. This facility has the low lighting, soothing music, and subtly scented air that make these places great. There also are well-appointed locker rooms (complete with dry-heat saunas) that more than meet your needs in transitioning between this safe space and the real world.
Scott the masseur exceeded expectations regarding the two massages during this stay; he provided the ideal pressure and literally hit all the right buttons regarding tension points.
As nice as the current spa is, Bartlett shared that it is going to improve in the near future. He stated that the spa is going to be expanded regarding both space and services and further sound-proofed. Thought not promised, one can only hope for Jacuzzis and steam rooms in the locker rooms.
The Captain Speaks
Visiting with Bartett and touring the two-story suites that occupy the three observation towers was another highlight. The frosting this time was Bartlett stating with his gracious smile that I would need to try one of those accommodations sometime. This graciousness further proves that he makes head honcho Peter McDermott in the (reviewed) ABC soapy "Love Boat" style anthology drama "Hotel" look like the manager of a hot-sheets motel.
The manner in which Bartlett responds to Trip Advisor reviews is a general manifestation of his good work. He writes specific responses to every five and one-star review, and NEVER turns criticism onto the guests as is the case regarding many counterparts at other properties.
He further noted that he and his staff "make every effort to accommodate guests' needs" and that they "try to be fluid." The final highly reasonable note on this subject was that "if a guest is genuine, we do what we can." An element of this is a guest being much less prone to get angry when something goes awry if the service provider is pleasant and friendly from the first interaction. This clearly is so at the Wentworth.
This discussion of hospitality included asking about the Wentworth getting a hotel dog; Bartlett responded that there were no plans to do so but that his dog might fill that role if he adopted one. He added that dogs up to 35 pounds were welcome but required paying a $75 fee. There are additional thoughts of creating a package of treats for canine guests.
A funny coincidence was meeting Bear the Schipperke as he was checking in that evening. We quickly established who was a good boy and who wanted a belly rub.
Wentworth history that is relevant to the talk with Bartlett is that current owner Ocean Properties purchased the (then dilapidated) property in the late '90s and completed a massive three-year restoration. Current Properties Director of Operations Tom Varley was the first GM. Although this hotel is a Marriott franchise, that corporation did not invest one cent in enhancing it beyond its former glory.
The Marriott role also relates to the reply of Bartlett when asked to provide general information about his most challenging guest. He replied that visitors with Marriott elite status "expect a lot" and sometimes negatively commented about the closet size and other aspects of the room. He added in a very friendly manner that "we are not a cookie-cutter Marriott."
The above comment reflects a strong preference of your not-so-humble reviewer. Historic hotels and B and Bs are favored because they are not cookie-cutter properties. Many Unreal TV hotel reviews refer to an episode of an ABC '90s "Seinfeld" clone with a forgotten name in which an ongoing joke is that the quartet of misfits discover on visiting several hotels in a chain that they are the same down to the staff and the guests. A personal pet peeve is staying in a hotel that could be in any city.
Additionally, I brought at least five days' worth of clothing in two large suitcases and two large tote bags on the recent trip to the Wentworth; the several folks who offered help with this load included the housekeeping inspector who saw me outside my suite.
I did not even fill half the closet, that closet had more than enough room for my luggage, and the dresser had a great deal of empty space. (Darn you "Modern Family" for making me notice the whisper-quiet gliding drawers.) On top of that, most of toiletries fit in the bathroom drawers; the counter space was ample for the rest of it.
The final individual note regarding Marriott v. Wentworth relates to general customer service. Sheer stupidity by a third party ultimately led to accidentally debiting credit in one loyalty program and crediting my Marriott loyalty program with 70,000 points. The resolution included a statement that those Marriott points were mine to use.
A very aggravating subsequent effort to utilize the points resulted in learning that Marriott allowed them to essentially be stolen. Marriott refused to do anything to make this right. Bartlett personally strongly advocated for me.
Now returning to our primary topic, Bartlett managed the Properties-owned Sable Oaks complex before coming to the Wentworth roughly one year ago,. That resort near Portland, Maine has two hotels and a gold course. Proving himself in that role earned him the privilege of stepping in when the former manager resigned.
The aforementioned book on the Wentworth prompted asking Bartlett about his background. That tome noted that the strong appeal of the hotel included its history of having owners and managers that either were raised in the hospitality industry or had a natural talent for it. Current guests get the twofer of Bartlett having uncles in the "business" and his belief that "ultimately hospitality is just in my blood." He added that he "loves working with and talking to people."
Bartlett further enforced the vibe associated with the Wentworth in stating that the owners maintain the historic integrity of the hotel while "seamlessly incorporating modern style and amenities."
Shared enhancement plans in addition to expanding the spa largely focused on the summer season. Bartlett stated that the hotel planned to offer croquet and other family-oriented outdoor activity. This is in addition to plans to build a fire pit and otherwise increase the amenities at the marina suites.
As this lengthy article indicates, the Wentworth literally and figuratively is a personal "go to" place for breaks from the real world. Part of this reasoning is that visiting there avoids the high price and sense of being a prisoner getting processed in the big house associated with flying these days.
It also is nice to have flexibility associated with not having to catch a flight. On top of this, you can bring a great deal of luggage without paying a high fee for the privilege of waiting 30 minutes for it to show up battered and bruised while you get jostled at baggage claim.
The most apt way to wind up all this is a highly relevant happy note by Bartlett. He states that he "wants guests to leave happy, and want to return, and want to spread the word."
[EDITOR'S NOTE: The following is a perfect inaugural post for the Inn Credible New England section of Unreal TV 2.0. The experience at the Exeter Inn reflects the benefits of unique hotels that these articles share. Vintage posts of this type from Unreal TV 1.0 will make their way here by the end of August 2018.]
Returning to the Exeter Inn in Exeter, New Hampshire for a birthday celebration a month after a (reviewed) spectacular stay shows that you can go home again if the homies treat you like visiting dignitaries. A related takeaway is that the benefits of boutique hotels over cookie-cutter monstrosities greatly improves the odds that the staff will exceed expectations regarding putting right what once went wrong.
An amusing aspect of this is that it evokes thoughts of hotels beginning responses to negative Trip Advisor reviews with the phrase "This does not reflect our usual level of service" as frequently as letters published in a particular magazine start with "I never thought that this would happen to me." In the case of the Exeter Inn,, this statement is very credible regarding the "hiccups" that occur even in the best of places.
Readers are requested to please refer to the prior post on the Exeter Inn to learn more specifics regarding the awesome accommodations.
The overall vibe of staying in this 1932 Georgian mansion on the edge of the campus of Philips Exeter Academy is of a weekend stay at Downton Abbey absent valet service and any drama or trauma.
The emotional rescue that led to wonderful satisfaction commenced with the failure of an ill-advised last-minute effort to book a night in Bush country in coastal Maine prompting the wildly successful Plan B of staying at the Exeter Inn. Although the greatly loved Jacuzzi Suite from the prior stay was booked, the "downgrade" to the Queen Suite did not diminish the enjoyment of the visit beyond lacking a tub in which to remove Yeti-caliber stench. (The shower was a great substitute.)
The tradition continued with watching Disney Channel fare despite checking in hours before Trump was scheduled to announce his choice to take over for Tony Kennedy. The benefits of Disney while travelling are that you can watch amusing tweencoms and only be subject to advertising in the form of promos for the fare on that network. The watched shows this time were "Jessie" and the "Jessie" spin-off "Bunk'd."
The exasperation to which the title of this post refers begins with arriving at 1:30 despite a known 3:00 check-in time; arriving early always creates a possibility of not getting in the room. That alone being the case was not bothersome.
Learning that the guest from the night before had told (rather than asked) the front desk that they were leaving at 2:00 p.m. (despite 11:00 being the check-out time) was annoying mostly because it created the possibility that they would prolong their stay beyond that.
Director of Rooms extraordinaire Julie St. Pierre was staffing the front desk and had the good grace to smile when asked "is there some point that you tell them to get the Hell out of there?" Her response was "We won't phrase it that way, but yeah." She also offered us vouchers for drinks at the bar.
There was really neither harm nor foul because I and my highly significant other merely put our luggage in the back office and leisurely walked the 1/2 mile to the business district. Julie had my cell number and promised to text as soon as the room was ready.
Although the 11th hour had passed with the squatters still occupying the suite, we got to check in at the allotted time. The added insult to this injury was that the room hogs now COMPLETELY commandeered the lobby area by bringing over relatives staying at other properties.
The suite had been cleaned well but several details that otherwise would have been caught were overlooked. These included finding a clothes hanger on a curtain rod, only having one wash cloth in the bathroom, and not everything being replenished. The self-help portion of the solution included raiding the hotel linen closet. The rest consisted of asking very responsive evening desk clerk Cindy to please have the fabulous turndown service (including tasty evening treats) include the items that needed attention.
An amusing aspect of this was returning from a tasty dinner in nearby Portsmouth, New Hampshire to find a pile of towels and a comic amount of amenities. The funniest part of this was that a couple of items still were missing. Cindy was unduly apologetic and equally responsive on learning of this,
Before moving on to the "ecstasy" portion of this article, it is CRUCIAL to remember that the inn has ABSOLUTELY no fault regarding the unfortunate aspects of an overall wonderful stay at a place that will be the destination of many future trips, Very few circumstances allow for booting paying guests from a room, Further, the housekeepers were being forced to stay late after several hours cleaning on a 90+ degree day. This was on top of knowing that guests were waiting for the suite.
I further learned that the housekeeping supervisor (who had started her day early that morning) was the only person doing turndown service that night. The bigger picture is that not having drinking glasses in a hotel room falls well within the category of (insert your own adjective here) people problems.
The ecstasy began with the aforementioned post-dinner return to a room well stocked with towels and small bottles of shampoo, conditioner, and shower gel. This led to "Big City Greens" on the Disney Channel and a restful night that would not have occurred but for the grand hospitality.
The real kicker came the next morning on stopping by the desk to share plans of checking out at 9:30. The response was an invitation to have breakfast courtesy of the hotel. The reply to that was a smile and a revised announcement of a 10:30 departure.
Further ecstasy came on enjoying freshly squeezed orange juice and a very tasty $8 Belgian waffle with REAL maple syrup and a side of crispy bacon at the Epoch restaurant that otherwise would have been missed out on. Better amusement came on playing "I Love Lucy" while sitting in the banquette in the classic style dining room. Commenting that "I hear that William Holden always come here" was especially fun.
The bigger picture this time is the truth of two cliches that hold true for any business. Being nice before a challenging situation arises prevents tears and recriminations that include words that you never heard in the Bible. The related principle is that the trademark of a good company is not so much that nothing ever goes wrong but that they quickly go above-and-beyond in response to an unhappy customer. Experiences both with a large chain operated by a self-declared saint and with other small hotels in northern New England show that they could learn a great deal from the Exeter Inn.
An incredible recent stay at the historic Exeter Inn in Exeter, NH was the highlight to 24 hours in that underrated small town near the New Hampshire coast that mega-watts outshines its higher profile "cousin" just across the Massachusetts border. A luxury hotel, a good walking downtown, and awesome restaurants. Who could ask for anything more?
The 1932 grand hotel has expanded well beyond its roots as a temporary home to visitors of the adjoining Philips Exeter Academy. One of many ways that the recent extensive renovation by the current owners melds the old and the new is keeping the original numbers on the doors while identifying each room with modern markers. Further, a key-card system keeps things current.
The warm welcome begins with Rich or one of his front-desk colleagues greeting you with a smile in a reception area that is much more inviting living room than check-in spot. You can count on beverages all day and tasty baked treats in the afternoon and evening. Arriving on a day that the inn was serving world-class chocolate chip cookies was a treat.
Rich and his peers prove the validity of the theory that good hotel workers either grow up in that demanding profession or are born to it. He demonstrated this in his response to a request to purchase an Exeter Inn t-shirt after discovering a failure to pack a t-shirt.
This front desk clerk extraordinaire cheerfully stated that the inn does not sell t-shirts but that the Exeter Academy bookstore stocks those garments. He then gave perfect directions to that establishment.
The good experience began with finding a $10 t-shirt. That shirt advertising "Philips Exeter 2018" provided the basis for a good fantasy regarding both intelligence and youth.
The biggest treat was staying in the Jacuzzi Suite, which is the best room in the joint. The initial benefit is the suite being at the end of a private hallway at the rear of the inn. It is difficult to image hearing any noise from any guest.
Walking into the suite elicits the desired wow. The living room is the epitome of comfortable chic that is PERFECT for the end of the active day that is part of the Exeter experience. The complimentary bottles of spring water are a particularly nice touch.
The agenda of your not-so-humble reviewer commenced with a trip to the larger seaside city of Portsmouth NH, being granted the gift of an early check-in at the Inn, quickly walking into the retail district for a tasty lunch at The Green Bean (which has genuine Cali cred. and even better chocolate chip cookies than those at the Inn), playing with new French bulldog friends Ripley, Greta, and Harlow at a downtown toy store, exploring the other stores, browsing the farmers' market, and finishing with a self-guided tour of the perfectly-maintained beautiful college-level Philips campus. The hospitality there rivaled that of the folks at the inn.
The enjoyment (and removal of personal Yeti-class stench on this warm summer day) of the suite began with a long soak in the tub that gives the accommodation its name. Past experience with such places led to bringing well-utilized bath salts. This led to rinsing off in the large stall shower with the powerful shower head.
Donning the provided comfy spa robe and slippers while following the tradition of watching the Disney Channel on these trips completed the mellowing out. The logic behind Disney is that the tweencoms are amusing, and the ads and cute promos for Disney offerings are more entertaining than traditional commercials.
A leisurely stroll through the quiet residential streets that surround the inn, an evening soak, and then watching "Bewitched" episodes on a portable DVD player was a perfect end to a highly enjoyable day. Plenty of nightlife is readily available for more ambitious folks.
A good night's sleep was a final treat before heading out the next morning.
Anyone who is interested in hearing more about the Exeter Inn specifically or the general joys of staying at B&Bs and small hotels is strongly encouraged to email me; you also can connect on Twitter via @tvvdguy.
The privilege of occupying Room 910 (pictured below), which is one of two suites with a stress-busting soaking tub, at the Hollywood Roosevelt Hotel while covering the TCM Classic Film Festival in early April 2017 awesomely made your not-so-humble reviewer feel like Hollywood royalty in contrast to box office poison.
Another notable aspect of 910 was being confidentially told that a true show business legend stayed there; stating that the large walk-in closet that other hotels would have rented as room was an apt metaphor for this star early in his career does not betray that trust; it seems equally fair to state that the Roosevelt being an easy walk from the large Los Angeles Scientology Center lacks any relevance regarding this subject.
As an aside, the size and the style of 910 made it very apt for social and business meetings with Hollywood power brokers of any wattage with whom you connect.
The stay at the Roosevelt including a look at a King Deluxe room showed that every accommodation class had the same elegance and exceptional cleanliness. It is only the rooms that get smaller; the star treatment retains and the space still is good sized and has a comfy leather arm chair.
Both rooms also had the benefit of being soundproof even when the barn door that further insulated the sleeping area from the rest of the hotel was open. Concern regarding 910 being around the corner from the elevators quickly dissipated. I could not even hear people in the hallway.
All of this (and much more) proved that the Roosevelt hired Baby Bear to design the rooms and to choose every element in them. The bed magically was just right and provided a better night's sleep than my newish top-of-the-line bed at home; the same applied regarding the pillows, the sheets, and the duvet.
On a larger level, the Roosevelt evoked thoughts of a limited-run '90s ABC sitcom with a title that has escaped me for years. An episode of this "Seinfeld" clone had the central group of yuppie friends travel to different cities each week (for a long-forgotten reason) and check in at the local version of a large hotel chain. The joke was that the lobby, the desk clerk, and the guests looked virtually identical in each city.
Conversely, the decor and the service at the Roosevelt provided a sense of staying someplace special and of returning to 1927 when the hotel opened. Kyle, Mark, and their fellow charming bellmen deserve special praise for incredible knowledge of the area and making everyone feel valued.
New Hollywood comes in the form of climate-control systems that quickly bring your room to the desired temperature, waterfall shower heads augmented by the hand-held pulsing shower head with the bidet option that regular readers knows delights your truly, (the glass walls in the large walk-in showers are perfect for writing "redrum" and "Shine on, Danny" to entertain the next user of that delight), stylish hi-tech digital alarm clocks that also tell you the weather, and plenty of outlets to charge devices.
Further, the WiFi is as reliable home systems; this network quickly simultaneously downloaded several long videos from the cloud for viewing on the flight home. It is equally likely that guests can watch YouTube videos of the Krofft '70s Saturday morning kids' show "Wonderbug" without buffering issues.
Moving onto the public areas, the Spanish-style lobby truly is grand and cavernous with comfy leather sofas and chairs that awesomely welcome you back to the temporary home that you truly will never want to leave. Just one night in the hotel will show you why Marilyn Monroe and many other stars took up long-term residence there. The sullen, surly stud with the hoodie and the dark glasses in the lobby indicated that that tradition continues.
The pool area was just as grand as the rest of the facility. A 40-minute workout while looking down at the art that painter David Hockney created for this amenity provided a great workout. If the pool is not Olympic-sized. it comes very close. It further is nice to swim laps without having to dodge toddlers and teens.
Additional poolside entertainment came in the form of having dreamy studs who most likely will end up on the silver screen graciously bringing the best hamburger sliders in the world and other delectable treats to you just before a poolside screening of "Willy Wonka and the Chocolate Factory." Seeing a strutting shirtless inked-up hunk posing for photos corrected a prior assumption that he practiced profession older than modeling.
Limited time and numerous options (including the best pizza in the world) precluded trying all of the dining options at the Roossevelt. Speculating that the 25 Degrees eatery right off the lobby was the source of the aforementioned sliders that would transform a a lifelong vegan into a carnivore prompted having lunch there.
The friendly and efficient waiter correctly told us that their burgers were even better than the poolside fare. Mine was my first ever medium-rare burger that actually was medium rare. It was a Baby Bear one, rather than being too pink or too overdone. The fresh and tasty bun holding up to the barbecue sauce, the minimal burger grease, and the wonderfully gooey cheese was a good bonus.
The success with the burger made 25 Degrees the go-to place for a powerish breakfast meeting with an actor/PR friend the next morning. His Eggs Benedict could have been photographed for a magazine, and I could eat my perfectly prepared vanilla pancakes every morning the rest of my life, The restaurant serving real maple syrup was the awesome bonus that time.
25 Degrees being the most informal of the Roosevelt dining options is a good omen regarding the fancier options. One cannot imagine having anything less than a perfect meal at any of them.
Wrapping this up from the perspective of a former regular guest at the much-more generic and not nearly as nice Four Seasons Hotel in Boston is that the Hollywood Roosevelt experience offers everything for which a traveler could hope. The staff is welcoming and does their jobs perfectly, there is nary a smudge nor an empty glass in sight in public or private spaces, and the rooms provide a perfect escape from the exciting Hollywood lifestyle that literally awaits you beyond the front doors of the Roosevelt