A recent disappointing experience at an inn that shall remain shameless has stirred longstanding thoughts about an article designed to avoid pitfalls regarding B&Bs and other small properties. Thoughts regarding how to present this led to fond memories of the (reviewed) Rabbit Hill Inn in St. Johnsbury, Vermont. The busy bunnies there do it right; the contrast in accolades and associations between that terrific place and the more recent destination demonstrates the difference that this makes.
A brief background that helps explain the love for the Rabbit Hill Inn is that the first stay predates Unreal TV 1.0 and 2.0. The then significant other of your future not-so-humble reviewer was looking for a place to celebrate a milestone birthday of the latter. Knowing that I love animals prompted paying particular attention to the Rabbit Hill. The sharing of that find prompting an exclamation of "BUNNY!" sealed the deal.
The Rabbit Hill remained a fond memory until history repeated itself in the form of the current more highly significant other of your not-so-humble reviewer looking for a place for a do-over celebration of an even bigger milestone birthday at an even larger train wreck of an inn than the recent lodging establishment. As the aforementioned article discusses, resident innkeepers Brian and Leslie Mulchay more than made up for the epic fail at the aforementioned clip joint.
The most important aspect of picking an inn relates to the primary rule when literally or figuratively playing the home version of the game show "Jeopardy!." Always trust your first instinct.
When first contacting an inn, either not hearing back for several days and/or reaching an unfriendly person is a very bad sign that typically warrants looking elsewhere. This is even more true if the representative does not answer questions about the inn, the room. or the general area. However, the demanding nature of the industry makes a polite request to hold or to otherwise wait very valid.
Similarly, having your spidey sense tingle at any preliminary stage of a stay calls for taking all practical steps to find alternative lodging. It seems that just as many negative Trip Advisor reviews include the phrase "we decided to stay anyway" as do letters in another publication begin with "I never thought that this would happen to me ..."
Speaking of Trip Advisor ...
Trip Advisor and similar review sites have value but should not be taken as the gospel truth. In fairness to inns, some guests use these forums to grind unwarranted axes.
In fairness to guests, many inns manipulate these reviews. This requires taking positive and negative reviews alike with a grain of salt. However, properties such as the Rabbit Hill Inn that have more than 1,000 glowing reviews and very few even neutral ones usually are a safe bet.
The biggest problem is that less reputable inns coerce guests into removing negative reviews. The corporate owner (more on this below) of the train wreck whose name I dare not speak actually sent lengthy correspondence via certified mail thinly threatening legal action and more dire consequences regarding a subsequently deleted review, which was honest and provided specific examples. A bizarre aspect of this was wrath related to the review noting that this establishment (with meeting rooms and a business center) that advertised itself as a historic property seemed more like a conference hotel than a cozy retreat.
Trip Advisor will respond to reports of such coercion, but that sadly can enhance the claim of a property owner that negative comments are actionable.
On the other side of the coin, properties can unduly encourage positive reviews. The Rabbit Hill Inn and other gems invite guests to write online reviews; lesser places such as the recent not-so-grand hotel reward guests for these postings.
I confess that an offer of points in a loyalty program for the recent property prompted a pre-trip Trip Advisor review that reflected then-positive thoughts but that I slightly embellished to maintain a good relationship with that inn.
On a more general level, it is advised (pun intended) to look for patterns Most negative reviews mentioning the same flaws likely have credibility but should be weighed against your own priorities and travel experiences. Many B&Bs get slammed online for not having televisions and coffee makers in the rooms. Folks seeking such amenities likely will prefer a more cookie-cutter hotel.
At the same time, positive reviews that are posted soon after a negative one and mirror the criticism in the prior post have little credibility.
A personal anecdote regarding mirroring relates to staying at a place that was much more boarding house than upscale inn. I gave the property a negative review based on specified flaws; a five-star review praised the EXACT same elements. For example, my commenting about the only hanging space being two 50s-era cloakroom style hooks on the wall was praised as providing a historic touch.
An innkeeper responding to negative reviews is another good sign; such replies being personalized and appropriately apologetic is another good sign. Clearly rote language such as merely stating "we are disappointed that you did not enjoy your stay; please give us another try" is not a terrific sign.
The WORST response is attacking the guest. Even being the most obnoxious individual alive, requesting the impossible, and leaving the room in a state that looks as if a heavy metal band spent a week there does not warrant expressing that in a reply to a review.
The same humor related to a Fortune 100 corporation owning a subsidiary that makes what are marketed as home-style baked goods applies in a less amusing manner to the very personal art of running an inn.
On a positive note, the Mulchays do it right by living on the property and being available from before sunup to well after sundown. They further have an always well-qualified assistant innkeeper, chef, and copious support staff to free them up to be charming and to step in the very rare case in which something goes awry and the even more unlikely situation in which a staff member cannot handle it.
On a negative note, corporate ownership of an inn has rarely worked in my experience; even an absentee owner often does not make for a good stay. An owner typically is the only one with a strong interest in the property and the authority to make a necessary change. The exception is having an onsite manager who either grows up in a hotel-management environment or has a natural talent for his or her job.
The personal account this time relates to carefully selecting a room at a B & B but being assigned less desirable lodgings. Trying to be a good sport resulted in a sleepless first night and a request to move the second night; this also showed the benefit of bringing a printed copy of a reservation when booking an individualized room at an inn.
The resident owner initially denied the request to move but apologized and allowed it after his own records confirmed the error. It almost is certain that a manager would have denied the request and that even a non-resident owner (who almost always is in the game solely for the profit and refuses to take a role in running the place) would have ignored feedback regarding the matter.
The aforementioned individualized nature of rooms at most inns makes selecting the room that suits your needs very important. Having been in every room at the Rabbit Hill allows qualifying this statement with the comment that there is not a bad one in the hutch.
A related aspect of this is conducting a cost-benefit analysis; a no-brainer is spending another $25/night to avoid sharing a bathroom with one or more complete strangers. More thought is required regarding paying a slight premium if it makes a difference between spending your special weekend away in a shabby broom closet and having a better experience in a cozy but well-appointed room.
A related hint is that a great bargain through an online site is very risky. This increases the odds of getting the worst room in the joint. The anecdote this time is literally needing to hop on the bed at the aforementioned train wreck to allow the other person to get out the door.
Another aspect of this is that size hugely matters when the inn tries to rob Peter to pay Paul. One negative aspect of the recent stay was the bait-and-switch related to the inn keeping the door open to a gorgeous well-decorated room with a spacious and gleaming bathroom and our room likely being less nice than it was when the inn was a boarding house.
Conversely, a stay in what probably once was a broom closet at the Washington-Jefferson Hotel in Hell's Kitchen still was great. The single bed was very comfortable and had indescribably good linens and pillows; further the bathroom (which was larger than the bedroom) was just as luxurious as the facilities in many visited five-star hotels. I knew that I was getting a cozy accommodation, but the otherwise wow factor of the room more than compensated for the only drawer space being under the bed and having to store my suitcase on top of the smallish armoire.
Most of the above brings us to an aptly "TV Land" analogy regarding the ideal inn. The '90s sitcom "Newhart" about transplanted New Yorkers Dick and Joanna Louden moving to a beautiful but quirky Vermont town to run a B & B provides an idealized image of such establishments sans the lazy maid and scary woodsman brothers who drop by every day. The Rabbit Hill and its ilk greatly outshine this "How-to" author and his sweater-loving trophy wife.
The awesomeness of the seven-room Long Dell Inn B & B in Centerville, Mass. on Cape Cod extends beyond its perfection. The nature of that home run reflects the principles of the Inn Credible New England section of this website that determine if such a place hits one out of the park or is a swing and a miss.
Inn Credible Hosts
Innkeepers Marc and Donna are the rare breed that makes getting things right look easy, pass the test of vacation friends with flying colors, and manage to run the business together without tears or recriminations. Being there on their 15th wedding anniversary made things a little more special.
Former financial industry compliance guy Marc shares that the secret of the success of his partnership with former defense attorney with a heart of platinum Donna (who has a history of almost literally giving clients suits off of the back of Marc) is that each has individual areas of responsibility. Having their own on-site living space on the property is another cited basis for the personal and professional tranquility.
The story of how this couple comes to own this mid-century house with a roughly 120-year history of hosting guests is somewhat typical. A Goldilocks-style search for the right second-career after years of a bridge and/or tunnel commute from New Jersey to Manhattan ends with discovering this place that is just right for this couple and all those who discover it. This leads to the desired fairy tale endings.
Their hospitality begins with the telephone call inquiring about the inn. This includes ensuring that all dietary requirements and preferences will be met and that the breakfast that the rate includes will be to the liking of the guest. Marc bending over backward to please a particularly persnickety guest during our stay further illustrates this incredible service,
Finding what is behind the lime-green door on arriving reinforces the choice of hotel. Marc provides a brief welcome that includes an offer of the snacks and hot and cold beverages that are available 24/7. Fortunate guests get face time with shy puppy-mill rescue inn dog Lucky the coton de Tulear.
Marc next provides the best of both worlds that addresses the gripes of rookies who do not realize that virtually no B & B has someone to carry bags to your room. He politely insists on helping with the luggage and taking the heaviest items. He may rethink the latter offer after carrying the perpetually packed Inn Credible New England duffel. The "just in case" items in it include a power strip, snacks, toiletries, and surf shoes.
Inn Credible Rooms
The "just right" theme includes the Long Dell guestrooms. The nicest thing about the beachy chic Cape Cod vibe of the individually decorated rooms (all of which have private bathrooms) is that it lacks the cookie-cutter feel of large hotels. A personal peeve is staying in a room that looks as if it is as likely to be in any other city as the one in which you are staying.
On the other end of the spectrum, each room is so meticulously decorated yet homey, immaculate, and sunny that you need not fear the bait-and-switch that some B&Bs pull. Paying $200/night or more for a shabby broom closet when you have an expectation of a charming quaint room that does not require one person to jump on the bed to allow the other to pass (been there, done that) is worse than feeling that you are staying in the bedroom department of a mid-price furniture store.
The highly individualized art and other special touches by Donna in each room further enhance the warmth of the Long Dell.
Marc and Donna further provide the best of both world regarding bathroom amenities. Their desire to do their part for Mother Earth prompts having sparkling clean spa-quality body wash, shampoo, and conditioner dispensers. The cucumber body wash is a highlight.
This system supports the efforts of environmentally-conscious folks and allows the rest of us to avoid "please. sir, I want some more" moments. This relates to the desire to either rinse off the dust of the road or remove yeti-caliber stench on arriving at a hotel often requiring requesting a second bar of soap for the next morning. Of course, the aforementioned duffel bag has two bars of soap.
Inn Credible Happy Days
Having seen every room at the Long Dell allows ensuring readers that none of them remotely resemble a shabby broom closet. This includes the especially well-appointed Tradewinds Room, which was the reserved accommodation. Fortune smiled on us in the form of a last-minute cancellation for the coveted and particularly aptly named "The Nest." The following photos (which includes the oft-mentioned duffel) do not come close to doing this oasis justice.
The partner of your not-so-humble reviewer describing this suite (which includes a private deck) as an upscale Fonzie apartment nicely provides a sense of this room. The private entrance to this spacious option over two guestrooms in an addition at the back of the inn is one of many senses of isolation. Having a small refrigerator, counter-top microwave, and kitchen sink is further conducive to private relaxation.
This easily is the quietest room at a very peaceful property, and the sitting area is a great spot to relax after a busy day in the area.
Inn Credible Area
Speaking of the area, this Centerville property is centrally located to all that makes Cape Cod the destination choice of presidents who do not own golf resorts or family compounds. The general store and area-favorite Four Seas ice cream shop that are town highlights are a short walk away.
Large and sandy Craigsville Beach also is a fairly easy stroll, but driving facilitates bringing beach gear. A tip that Marc shares is that parking in the HUGE lot is free after the college kids who staff it go home in the late afternoon. The downside is that these scholars lock the bathrooms and the outdoor showers when they close up.
An amazing aspect of this is proving to this Northern New England boy that ocean water can be warm; this is adequately great to warrant the comment that the Pilgrims are dopes for not staying put on landing in Provincetown at the tip of Cape Cod, rather than the almost universally accepted location of Plymouth. The note here is that the famed rock is not worth crossing the street to see.
The larger town of Osterville is roughly five minutes away. This is a haven for folks who enjoy boutique-style shopping. Those who are so inclined easily can go home with a stylish summer clothes, tasteful sea-themed decorations. nice drinking glasses, and gourmet cheese.
Fans of hamburgers are warned that the well-known Wimpy's restaurant in Osterville does not do especially well with that entree despite the eatery name indicating otherwise. They seem to do better with seafood. As in all things, the better bet is to heed the advice of Marc and dine at the mid-range flatbread restaurant Crisp.
The inn also is roughly a 15-minute drive to Kennedycentric Hyannis, which has a JFK museum next to the post office, The several blocks-long downtown has the basic restaurants. souvenir shops, and other businesses that one expects in a touristy beach town.
Inn Credible Advice
This trip reinforces the belief that personalized hotels generally outshine cookie-cutter properties. The ones, such as the Long Dell, that survives more than four years, are run by folks that know the business and value art over commerce. (The perspective this time was having to convince a hotel owner at a $175/night place to unlock a cabinet to take out a second fun-sized box of Rice Krispies.)
The best places feel like visiting relatives whom you like; in this case, Marc and Donna seem like the cousins who are the kids of the nice aunt. This also makes returning fun.
The third time truly was the charm at the Wentworth By The Sea Hotel on the small island of New Castle near genuinely historic (and New England trendy) Portsmouth New Hampshire. The only guilt related to taking all of the "just right" things from Baby Bear; the only flaw was not following personal advice regarding a fully rejuvenating trip there requiring at least five nights. The better news is that three nights at the hotel still does a great deal of good.
Two other highlights were wearing "indoor shoes" the whole time despite the snowy ground outside and the equally valued ability to charge items to the room allowing leaving my wallet in the room safe. These small luxuries greatly contributed to relaxing.
A year-old post on the first of three visits to the Wentworth provides a good sense of this hotel that dates back to 1874 but has reliable WiFi and several charging options in each room. A perfect example of both the service and the modern technology is the front desk providing a spare charger on your not-so-humble reviewer discovering that his no longer works. Being told to keep the charger was the icing on the cake.
Reading the aforementioned article provided memories of deja vu all over again in the form of severe winter storms being factors regarding both the desire to decompress at the hotel and travelling there between nor'easters. Fortunately, the weather behaved better than expected this year. Additionally, general manager Jason Bartlett and his fantastic crew (a.k.a. Argonauts) are magnificiently accommodating regarding weather-related reservation changes.
A relevant tale regarding the service and the weather is that the Wentworth was booked (and accordingly staffed) at 10-percent occupancy when one of the four-easters this March caused wide-spread power outages that led to last-minute 100-percent occupancy. On asking Bartlett in an interview for this article if he both cleaned rooms and worked at the front desk that night, he stated that he did not do either. He then praised his staff for meeting the challenge as he was confident that they would.
The sense of "been there, done that" also exists regarding the praise for the King Suite in the 2017 article. Repetitive thoughts regarding the comfort and modern luxury in that accommodation reinforce that it is the perfect spot to recover from anxiety related to weather and the many other ills of life. One difference is that the most recent watched Disney Channel fare was "Bizaardvark," rather than "Liv and Maddie."
The following photo of the suite living room provides a good sense of the Utopia there and of the joy of making the space your own. (Alas, the well-written rare book on the history of the Wentworth is a personal item; the better news is that there is SOME hope that the hotel will reprint it and make it available to guests.)
As spectacular as the suite is, going for a misleadingly named standard room only sacrifices the living room. You still get the posh and very comfortable bedroom and high-end bathroom.
An endorsement of the bed is the stay at the hotel being the first time sleeping through the night since an August 2017 visit to the Wentworth. Sadly, the king mattress and soft bedding are too large to smuggle out in a suitcase.
Salt of the Earth
The desire to follow the "I ain't goin' nowhere" pledge of the current trip contributed to eating every breakfast and dinner in the Salt Restaurant off the Wentworth lobby. The perfection regarding every aspect of every meal hardly made this a sacrifice. This reflects the pride and the work of restaurant manager Joshua, who wears the awarded hotel pin that recognizes his exceptionalness as an actual badge of honor.
The beef tenderloin with the whipped potatoes and the charred broccolini was so tender and perfectly seasoned to require getting it two of the three nights. The four-cheese tortellini with guzzle-worthy cream sauce the third night was equally good and only slightly less decadent. The wood-fired pizzas are planned meals for the next visit.
Fortunately, the ideal temperature and chlorine-level pool allows swimming enough to work off these gourmet feasts.
The below photos show various seating areas in Salt. The snowy weather made the window tables with the club chairs and the fireside space equally desirable. The domed ceiling is original to the hotel and allows the same form of eavesdropping as the Capitol dome.
Time in the hotel spa was a significant part of the plan and did not disappoint. This facility has the low lighting, soothing music, and subtly scented air that make these places great. There also are well-appointed locker rooms (complete with dry-heat saunas) that more than meet your needs in transitioning between this safe space and the real world.
Scott the masseur exceeded expectations regarding the two massages during this stay; he provided the ideal pressure and literally hit all the right buttons regarding tension points.
As nice as the current spa is, Bartlett shared that it is going to improve in the near future. He stated that the spa is going to be expanded regarding both space and services and further sound-proofed. Thought not promised, one can only hope for Jacuzzis and steam rooms in the locker rooms.
The Captain Speaks
Visiting with Bartett and touring the two-story suites that occupy the three observation towers was another highlight. The frosting this time was Bartlett stating with his gracious smile that I would need to try one of those accommodations sometime. This graciousness further proves that he makes head honcho Peter McDermott in the (reviewed) ABC soapy "Love Boat" style anthology drama "Hotel" look like the manager of a hot-sheets motel.
The manner in which Bartlett responds to Trip Advisor reviews is a general manifestation of his good work. He writes specific responses to every five and one-star review, and NEVER turns criticism onto the guests as is the case regarding many counterparts at other properties.
He further noted that he and his staff "make every effort to accommodate guests' needs" and that they "try to be fluid." The final highly reasonable note on this subject was that "if a guest is genuine, we do what we can." An element of this is a guest being much less prone to get angry when something goes awry if the service provider is pleasant and friendly from the first interaction. This clearly is so at the Wentworth.
This discussion of hospitality included asking about the Wentworth getting a hotel dog; Bartlett responded that there were no plans to do so but that his dog might fill that role if he adopted one. He added that dogs up to 35 pounds were welcome but required paying a $75 fee. There are additional thoughts of creating a package of treats for canine guests.
A funny coincidence was meeting Bear the Schipperke as he was checking in that evening. We quickly established who was a good boy and who wanted a belly rub.
Wentworth history that is relevant to the talk with Bartlett is that current owner Ocean Properties purchased the (then dilapidated) property in the late '90s and completed a massive three-year restoration. Current Properties Director of Operations Tom Varley was the first GM. Although this hotel is a Marriott franchise, that corporation did not invest one cent in enhancing it beyond its former glory.
The Marriott role also relates to the reply of Bartlett when asked to provide general information about his most challenging guest. He replied that visitors with Marriott elite status "expect a lot" and sometimes negatively commented about the closet size and other aspects of the room. He added in a very friendly manner that "we are not a cookie-cutter Marriott."
The above comment reflects a strong preference of your not-so-humble reviewer. Historic hotels and B and Bs are favored because they are not cookie-cutter properties. Many Unreal TV hotel reviews refer to an episode of an ABC '90s "Seinfeld" clone with a forgotten name in which an ongoing joke is that the quartet of misfits discover on visiting several hotels in a chain that they are the same down to the staff and the guests. A personal pet peeve is staying in a hotel that could be in any city.
Additionally, I brought at least five days' worth of clothing in two large suitcases and two large tote bags on the recent trip to the Wentworth; the several folks who offered help with this load included the housekeeping inspector who saw me outside my suite.
I did not even fill half the closet, that closet had more than enough room for my luggage, and the dresser had a great deal of empty space. (Darn you "Modern Family" for making me notice the whisper-quiet gliding drawers.) On top of that, most of toiletries fit in the bathroom drawers; the counter space was ample for the rest of it.
The final individual note regarding Marriott v. Wentworth relates to general customer service. Sheer stupidity by a third party ultimately led to accidentally debiting credit in one loyalty program and crediting my Marriott loyalty program with 70,000 points. The resolution included a statement that those Marriott points were mine to use.
A very aggravating subsequent effort to utilize the points resulted in learning that Marriott allowed them to essentially be stolen. Marriott refused to do anything to make this right. Bartlett personally strongly advocated for me.
Now returning to our primary topic, Bartlett managed the Properties-owned Sable Oaks complex before coming to the Wentworth roughly one year ago,. That resort near Portland, Maine has two hotels and a gold course. Proving himself in that role earned him the privilege of stepping in when the former manager resigned.
The aforementioned book on the Wentworth prompted asking Bartlett about his background. That tome noted that the strong appeal of the hotel included its history of having owners and managers that either were raised in the hospitality industry or had a natural talent for it. Current guests get the twofer of Bartlett having uncles in the "business" and his belief that "ultimately hospitality is just in my blood." He added that he "loves working with and talking to people."
Bartlett further enforced the vibe associated with the Wentworth in stating that the owners maintain the historic integrity of the hotel while "seamlessly incorporating modern style and amenities."
Shared enhancement plans in addition to expanding the spa largely focused on the summer season. Bartlett stated that the hotel planned to offer croquet and other family-oriented outdoor activity. This is in addition to plans to build a fire pit and otherwise increase the amenities at the marina suites.
As this lengthy article indicates, the Wentworth literally and figuratively is a personal "go to" place for breaks from the real world. Part of this reasoning is that visiting there avoids the high price and sense of being a prisoner getting processed in the big house associated with flying these days.
It also is nice to have flexibility associated with not having to catch a flight. On top of this, you can bring a great deal of luggage without paying a high fee for the privilege of waiting 30 minutes for it to show up battered and bruised while you get jostled at baggage claim.
The most apt way to wind up all this is a highly relevant happy note by Bartlett. He states that he "wants guests to leave happy, and want to return, and want to spread the word."
[EDITOR'S NOTE: The following is a perfect inaugural post for the Inn Credible New England section of Unreal TV 2.0. The experience at the Exeter Inn reflects the benefits of unique hotels that these articles share. Vintage posts of this type from Unreal TV 1.0 will make their way here by the end of August 2018.]
Returning to the Exeter Inn in Exeter, New Hampshire for a birthday celebration a month after a (reviewed) spectacular stay shows that you can go home again if the homies treat you like visiting dignitaries. A related takeaway is that the benefits of boutique hotels over cookie-cutter monstrosities greatly improves the odds that the staff will exceed expectations regarding putting right what once went wrong.
An amusing aspect of this is that it evokes thoughts of hotels beginning responses to negative Trip Advisor reviews with the phrase "This does not reflect our usual level of service" as frequently as letters published in a particular magazine start with "I never thought that this would happen to me." In the case of the Exeter Inn,, this statement is very credible regarding the "hiccups" that occur even in the best of places.
Readers are requested to please refer to the prior post on the Exeter Inn to learn more specifics regarding the awesome accommodations.
The overall vibe of staying in this 1932 Georgian mansion on the edge of the campus of Philips Exeter Academy is of a weekend stay at Downton Abbey absent valet service and any drama or trauma.
The emotional rescue that led to wonderful satisfaction commenced with the failure of an ill-advised last-minute effort to book a night in Bush country in coastal Maine prompting the wildly successful Plan B of staying at the Exeter Inn. Although the greatly loved Jacuzzi Suite from the prior stay was booked, the "downgrade" to the Queen Suite did not diminish the enjoyment of the visit beyond lacking a tub in which to remove Yeti-caliber stench. (The shower was a great substitute.)
The tradition continued with watching Disney Channel fare despite checking in hours before Trump was scheduled to announce his choice to take over for Tony Kennedy. The benefits of Disney while travelling are that you can watch amusing tweencoms and only be subject to advertising in the form of promos for the fare on that network. The watched shows this time were "Jessie" and the "Jessie" spin-off "Bunk'd."
The exasperation to which the title of this post refers begins with arriving at 1:30 despite a known 3:00 check-in time; arriving early always creates a possibility of not getting in the room. That alone being the case was not bothersome.
Learning that the guest from the night before had told (rather than asked) the front desk that they were leaving at 2:00 p.m. (despite 11:00 being the check-out time) was annoying mostly because it created the possibility that they would prolong their stay beyond that.
Director of Rooms extraordinaire Julie St. Pierre was staffing the front desk and had the good grace to smile when asked "is there some point that you tell them to get the Hell out of there?" Her response was "We won't phrase it that way, but yeah." She also offered us vouchers for drinks at the bar.
There was really neither harm nor foul because I and my highly significant other merely put our luggage in the back office and leisurely walked the 1/2 mile to the business district. Julie had my cell number and promised to text as soon as the room was ready.
Although the 11th hour had passed with the squatters still occupying the suite, we got to check in at the allotted time. The added insult to this injury was that the room hogs now COMPLETELY commandeered the lobby area by bringing over relatives staying at other properties.
The suite had been cleaned well but several details that otherwise would have been caught were overlooked. These included finding a clothes hanger on a curtain rod, only having one wash cloth in the bathroom, and not everything being replenished. The self-help portion of the solution included raiding the hotel linen closet. The rest consisted of asking very responsive evening desk clerk Cindy to please have the fabulous turndown service (including tasty evening treats) include the items that needed attention.
An amusing aspect of this was returning from a tasty dinner in nearby Portsmouth, New Hampshire to find a pile of towels and a comic amount of amenities. The funniest part of this was that a couple of items still were missing. Cindy was unduly apologetic and equally responsive on learning of this,
Before moving on to the "ecstasy" portion of this article, it is CRUCIAL to remember that the inn has ABSOLUTELY no fault regarding the unfortunate aspects of an overall wonderful stay at a place that will be the destination of many future trips, Very few circumstances allow for booting paying guests from a room, Further, the housekeepers were being forced to stay late after several hours cleaning on a 90+ degree day. This was on top of knowing that guests were waiting for the suite.
I further learned that the housekeeping supervisor (who had started her day early that morning) was the only person doing turndown service that night. The bigger picture is that not having drinking glasses in a hotel room falls well within the category of (insert your own adjective here) people problems.
The ecstasy began with the aforementioned post-dinner return to a room well stocked with towels and small bottles of shampoo, conditioner, and shower gel. This led to "Big City Greens" on the Disney Channel and a restful night that would not have occurred but for the grand hospitality.
The real kicker came the next morning on stopping by the desk to share plans of checking out at 9:30. The response was an invitation to have breakfast courtesy of the hotel. The reply to that was a smile and a revised announcement of a 10:30 departure.
Further ecstasy came on enjoying freshly squeezed orange juice and a very tasty $8 Belgian waffle with REAL maple syrup and a side of crispy bacon at the Epoch restaurant that otherwise would have been missed out on. Better amusement came on playing "I Love Lucy" while sitting in the banquette in the classic style dining room. Commenting that "I hear that William Holden always come here" was especially fun.
The bigger picture this time is the truth of two cliches that hold true for any business. Being nice before a challenging situation arises prevents tears and recriminations that include words that you never heard in the Bible. The related principle is that the trademark of a good company is not so much that nothing ever goes wrong but that they quickly go above-and-beyond in response to an unhappy customer. Experiences both with a large chain operated by a self-declared saint and with other small hotels in northern New England show that they could learn a great deal from the Exeter Inn.
An incredible recent stay at the historic Exeter Inn in Exeter, NH was the highlight to 24 hours in that underrated small town near the New Hampshire coast that mega-watts outshines its higher profile "cousin" just across the Massachusetts border. A luxury hotel, a good walking downtown, and awesome restaurants. Who could ask for anything more?
The 1932 grand hotel has expanded well beyond its roots as a temporary home to visitors of the adjoining Philips Exeter Academy. One of many ways that the recent extensive renovation by the current owners melds the old and the new is keeping the original numbers on the doors while identifying each room with modern markers. Further, a key-card system keeps things current.
The warm welcome begins with Rich or one of his front-desk colleagues greeting you with a smile in a reception area that is much more inviting living room than check-in spot. You can count on beverages all day and tasty baked treats in the afternoon and evening. Arriving on a day that the inn was serving world-class chocolate chip cookies was a treat.
Rich and his peers prove the validity of the theory that good hotel workers either grow up in that demanding profession or are born to it. He demonstrated this in his response to a request to purchase an Exeter Inn t-shirt after discovering a failure to pack a t-shirt.
This front desk clerk extraordinaire cheerfully stated that the inn does not sell t-shirts but that the Exeter Academy bookstore stocks those garments. He then gave perfect directions to that establishment.
The good experience began with finding a $10 t-shirt. That shirt advertising "Philips Exeter 2018" provided the basis for a good fantasy regarding both intelligence and youth.
The biggest treat was staying in the Jacuzzi Suite, which is the best room in the joint. The initial benefit is the suite being at the end of a private hallway at the rear of the inn. It is difficult to image hearing any noise from any guest.
Walking into the suite elicits the desired wow. The living room is the epitome of comfortable chic that is PERFECT for the end of the active day that is part of the Exeter experience. The complimentary bottles of spring water are a particularly nice touch.
The agenda of your not-so-humble reviewer commenced with a trip to the larger seaside city of Portsmouth NH, being granted the gift of an early check-in at the Inn, quickly walking into the retail district for a tasty lunch at The Green Bean (which has genuine Cali cred. and even better chocolate chip cookies than those at the Inn), playing with new French bulldog friends Ripley, Greta, and Harlow at a downtown toy store, exploring the other stores, browsing the farmers' market, and finishing with a self-guided tour of the perfectly-maintained beautiful college-level Philips campus. The hospitality there rivaled that of the folks at the inn.
The enjoyment (and removal of personal Yeti-class stench on this warm summer day) of the suite began with a long soak in the tub that gives the accommodation its name. Past experience with such places led to bringing well-utilized bath salts. This led to rinsing off in the large stall shower with the powerful shower head.
Donning the provided comfy spa robe and slippers while following the tradition of watching the Disney Channel on these trips completed the mellowing out. The logic behind Disney is that the tweencoms are amusing, and the ads and cute promos for Disney offerings are more entertaining than traditional commercials.
A leisurely stroll through the quiet residential streets that surround the inn, an evening soak, and then watching "Bewitched" episodes on a portable DVD player was a perfect end to a highly enjoyable day. Plenty of nightlife is readily available for more ambitious folks.
A good night's sleep was a final treat before heading out the next morning.
Anyone who is interested in hearing more about the Exeter Inn specifically or the general joys of staying at B&Bs and small hotels is strongly encouraged to email me; you also can connect on Twitter via @tvvdguy.
Feeling incredibly achy and tense in the wake of Super Storm Stella and of not getting an annual February thaw-out trip recently drove your not-so-humble reviewer to an overnight stay at the uber-fantabulous Wentworth by the Sea hotel just outside Portsmouth, New Hampshire. The true blessing and the curse of staying there is that one night never is enough.
This grand hotel, which dates back to 1874, is a prime example of expertly renovated resorts of the era that include the Mount Washington Hotel in the White Mountains of New Hampshire. It evokes equally strong thoughts of the Stanley Hotel in Colorado that is the inspiration for the Stephen King horror novel, film, and mini-series "The Shining."
This vibe provided a sort-of-a-homecoming in the form of thoughts related to a college-era summer working at the Mount Washington and living in the staff housing on the top floor of the hotel. The Mount Washington currently uses that space for storage, and the Wentworth converted the comparable area into guest accommodations.
The Wentworth staff provided the proverbial friendly and courteous service that enhances stays such as this. Front Office Manager Kathleen deserves special praise for her mad hotel skills that rival those of ideal hospitality industry executive Christine Francis of the '80s Aaron Spelling anthology drama series "Hotel."
The facade of the Wentworth and the elegant classic-style hallways prompted copious "Shining" jokes. Favorites included reporting guilt regarding declining the offer of identically dressed twin girls to play and complaining about a young boy riding his Big Wheel up and down the corridor.
The following photo of the hall allows you to judge the accuracy of the above statement.
The aforementioned style of the Wentworth is one-half of the conclusion that it is a mullet hotel in that it has pristine vintage elegance in the public areas and is upscale spatastic in both the guest rooms and the actual spa that is a perfect example of the restorative centers that many luxury resorts offer as a means to keep their doors open.
Although a tight schedule prevented enjoying spa services, two swims in the pool pictured below were nice substitutes. The water being the perfect temperature and the chlorine level being equally wonderful made these extended exercise sessions (followed by a soak in the whirlpool) special.
The professionals to whom a former roommate referred to as interior desecrators did an awesome job extending the luxury spa facet of the hotel to the guest accommodations. Entering a Grand King Suite, which features fully separate living room and bedroom areas with identically spatabulous bathrooms off of each, impresses luxury-travel veterans and should floor folks who typically patronize mid-range lodging facilities.
The image below is of the living room with a working gas fireplace and a marble bar area with real highball glasses and a stainless-steel mini-fridge. Relaxing there with episodes of the Disney Channel teencom "Liv and Maddie"after a tasty brick-oven pizza dinner in Portsmouth was a perfect end of a memorable day.
The equally desirable bedroom pictured below had the same "just right" Goldilocks quality as the rest of the suite. The good folks at the Wentworth magically found a mattress that was neither too firm nor too soft. That, along with the spa decor of the room, provided my best sleep in a long time; the aforementioned aches and tension were gone the next morning.
The massage rainfall shower head in the marble shower was another treat that allowed feeling rejuvenated at the end of bathing. An amusing element of this was initially being unhappy with the mid-sized towels hanging by the shower. They were larger than a typical hand towel and quite a bit smaller than an average bath towel but did the job. Finding good-sized bath towels in the cabinet under the sink solved the mystery and enhanced a second shower later in the stay.
The only negative aspect of the visit was being so comfortable in the spa-quality robe that almost ended up in my suitcase that I did not want to leave. Missing my kitty and being concerned about reports of an impending snow storm were the primary motives were checking out of the first (but not the last) stay at the Wentworth.
Unreal TV 2.0 evolves from http://classictvdvdreviews.blogspot.com/ (which still is up.) Both sites are labors of love dedicated to preserving the golden and silver ages of television and film and celebrating new content that values art over commerce. The same principle applies regarding boutique hotels.